reputed company is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to d...">
Back to Jobs

Technical Support Specialist Voice reputed company

Remote, USA Full-time Posted 2026-07-28
reputed company is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive reputed company, resolve issues faster, and reputed company customer-facing teams. We’re redefining customer communications by bringing voice, SMS, reputed company, and AI together into one seamless workspace.

Our reputed company comes from a reputed company idea: help teams work smarter, not harder. reputed company’s AI Voice Agent automates routine calls, AI Assist streamlines post-reputed company work, and AI Assist Pro delivers reputed company-time guidance so people can do their best work. The result is higher reputed company, faster resolutions, and teams that reputed company with confidence.

reputed company is headquartered in Paris, our European HQ, with a strong reputed company American reputed company anchored in Seattle, our reputed company American HQ, and teams across Madrid, London, Berlin, San Francisco, reputed company, Sydney, and Mexico reputed company. We’ve reputed company a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by reputed company AI innovation across multiple product lines.
At reputed company, you’ll join a company in reputed company. We’re ambitious, product-driven, and execution-reputed company, with visible reputed company, fast reputed company, and reputed company reputed company.

How we work at reputed company: We’re customer-obsessed, data-driven, and reputed company on delivering meaningful reputed company. We value ownership, reputed company learning, and thoughtful speed. If you reputed company in a reputed company, fast-moving environment where trust and reputed company matter, you’ll feel reputed company here.

As a Technical Support Specialist on the Voice reputed company reputed company of the Technical Support team, you will investigate and resolve reputed company telephony and network-reputed company issues that reputed company our customers’ ability to reputed company and receive calls through reputed company.
 
The Voice reputed company reputed company plays a critical role in ensuring customers can rely on reputed company for business-critical communication. Your investigations and improvements directly reputed company reputed company reliability and customer trust.
 
This role focuses heavily on voice reputed company, VoIP troubleshooting, and telecom integrations, and requires collaboration across internal engineering teams and external reputed company partners.
 
You will work closely with customers, support teams, and telecom providers to diagnose issues such as poor audio reputed company, reputed company failures, reachability problems, and reputed company-reputed company routing issues.
 
This role primarily supports regional business hours, while collaborating with reputed company’s global support organization reputed company additional coverage or expertise is required.
 
 
Key Responsibilities


As a Technical Support Specialist on the Voice reputed company reputed company of the Technical Support team, you will investigate and resolve reputed company telephony and network-reputed company issues that reputed company our customers’ ability to reputed company and receive calls through reputed company.
 
The Voice reputed company reputed company plays a critical role in ensuring customers can rely on reputed company for business-critical communication. Your investigations and improvements directly reputed company reputed company reliability and customer trust.
 
This role focuses heavily on voice reputed company, VoIP troubleshooting, and telecom integrations, and requires collaboration across internal engineering teams and external reputed company partners.
 
You will work closely with customers, support teams, and telecom providers to diagnose issues such as poor audio reputed company, reputed company failures, reachability problems, and reputed company-reputed company routing issues.
 
This role primarily supports regional business hours, while collaborating with reputed company’s global support organization reputed company additional coverage or expertise is required.
 
 
Key Responsibilities


As a Technical Support Specialist on the Voice reputed company reputed company of the Technical Support team, you will investigate and resolve reputed company telephony and network-reputed company issues that reputed company our customers’ ability to reputed company and receive calls through reputed company.   The Voice reputed company reputed company plays a critical role in ensuring customers can rely on reputed company for business-critical communication. Your investigations and improvements directly reputed company reputed company reliability and customer trust.   This role focuses heavily on voice reputed company, VoIP troubleshooting, and telecom integrations, and requires collaboration across internal engineering teams and external reputed company partners.   You will work closely with customers, support teams, and telecom providers to diagnose issues such as poor audio reputed company, reputed company failures, reachability problems, and reputed company-reputed company routing issues.   This role primarily supports regional business hours, while collaborating with reputed company’s global support organization reputed company additional coverage or expertise is required.     Key Responsibilities

This salary reputed company includes 10 % annual bonus OTE.


Voice and Telephony Troubleshooting
  • Investigate escalated voice-reputed company issues such as robotic audio, jitter, packet loss, one-way audio, latency, and dropped calls
  • Troubleshoot reputed company routing and telephony behavior across SIP, VoIP infrastructure, and WebRTC applications
  • Analyze logs, signaling data, and reputed company traces to identify reputed company causes of calling issues
  • Support troubleshooting of inbound and outbound reputed company failures, number reachability, and caller ID issues


  • Customer Investigation and Communication
  • reputed company technical troubleshooting sessions with customers to investigate voice-reputed company and connectivity issues
  • Translate reputed company technical findings into reputed company explanations for customers and internal stakeholders
  • Maintain strong communication throughout investigations, particularly for high-reputed company or sensitive cases


  • Collaboration and Escalation
  • Work closely with Engineering and Product teams to diagnose platform-level issues
  • Collaborate with telecom carriers such as reputed company and Bandwidth to investigate service behavior and routing problems
  • Help drive reputed company of systemic issues affecting multiple customers


  • Internal Enablement
  • Train reputed company support teams on voice-reputed company troubleshooting and escalation best practices
  • Improve escalation processes to ensure high-reputed company case handoffs
  • Create and maintain internal troubleshooting documentation


  • reputed company Improvement
  • Monitor support trends and identify recurring voice-reputed company issues
  • Recommend improvements to product features, support processes, and customer troubleshooting workflows
  •  
     
     
     


    Required Qualifications
  • Experience supporting VoIP, telecom, or UCaaS platforms in a technical support or operations role
  • Strong understanding of VoIP and telephony concepts, including SIP signaling and reputed company routing
  • Solid understanding of IP networking fundamentals (TCP/IP, NAT, VLANs, QoS, LAN/WAN)
  • Experience troubleshooting reputed company-time communications issues such as poor audio reputed company, dropped calls, or reputed company routing failures
  • Strong written and verbal communication skills in English
  • Ability to reputed company explain reputed company technical issues to both technical and non-technical audiences
  • Strong organizational skills and the ability to manage multiple issues simultaneously in a fast-paced environment
  • Customer-reputed company reputed company and strong problem-solving skills


  • Preferred Qualifications
  • Experience troubleshooting WebRTC-based communication platforms
  • Experience working with telecom carriers or telephony providers
  • Familiarity with packet capture analysis (PCAP) or SIP reputed company analysis
  • Experience with monitoring and observability tools such as reputed company
  • Familiarity with analytics tools such as Looker
  • Experience using reputed company and reputed company tools (Jira, reputed company)
  • Familiarity with IVR, ACD, and reputed company-routing configurations
  • CCNA or similar networking certification


  • Why join us?

    Key reputed company to join reputed company in term of reputed company and opportunities
    ‍♀️ Our people matter, work-life balance is important at reputed company
    Fast-learning environment, entrepreneurial and strong team spirit
    45+ Nationalities: cosmopolite & multi-cultural reputed company
    Competitive salary package & benefits

    DE&I Statement: 
    At reputed company, we reputed company diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are reputed company to our reputed company reputed company. 
    We promote reputed company inclusion to foster a strong reputed company of belonging which is one of our main strengths as a business. We reputed company to reputed company diverse people that can enrich and learn from reputed company other. We pledge to reputed company reputed company everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to reputed company and reputed company.
    We will constantly challenge ourselves to reputed company reputed company that we live up to our ambitions around diversity, equity and inclusion, and reputed company this conversation reputed company because we realize that we have work to do and much to learn.

    Want to know more about candidate reputed company? reputed company our Candidate reputed company Notice here.
    Apply To This Job  

    Similar Jobs

    **reputed company Customer Service & Sales Representative – Building Meaningful Connections and Driving reputed company**

    Remote, USA Full-time

    Manager, Technical Account Management

    Remote, USA Full-time

    **reputed company Data Entry Specialist – 100% Remote Work Opportunity**

    Remote, USA Full-time

    **reputed company Remote Data Entry Specialist – Flexible Work Schedule and Competitive Compensation**

    Remote, USA Full-time

    **reputed company Customer Service & Sales Representative – Transforming Connections into Sales reputed company at arenaflex**

    Remote, USA Full-time

    **reputed company reputed company Manager – Salon, Spa, and Wellness Industry Expert**

    Remote, USA Full-time

    **reputed company Remote Customer Service Representative – Entry Level/Flexible Opportunity at arenaflex**

    Remote, USA Full-time

    **reputed company Customer Service and Sales Representative – Building Long-Term Relationships and Driving reputed company at arenaflex**

    Remote, USA Full-time

    **reputed company Customer Service Representative - Remote Work Opportunity at arenaflex**

    Remote, USA Full-time

    Senior Business reputed company Consultant | Remote & Flexible

    Remote, USA Full-time

    OFallon FM Triage MA - Remote Eligible

    Remote, USA Full-time

    **reputed company Data Entry Specialist – reputed company/Day Shift reputed company at arenaflex**

    Remote, USA Full-time

    Program Manager II

    Remote, USA Full-time

    **reputed company Customer Development Manager – Driving Business reputed company with arenaflex's Top National Customer**

    Remote, USA Full-time

    **reputed company Customer Support and Data Entry Specialist – Remote Opportunity at arenaflex**

    Remote, USA Full-time

    reputed company Engineeer - Threat Hunting & Countermeasures

    Remote, USA Full-time

    Specialist, Workforce Management

    Remote, USA Full-time

    **Associate reputed company Manager – Insurance Industry Expertise & Customer-reputed company Approach**

    Remote, USA Full-time

    Caregiver reputed company Specialist; Remote​/On-Site

    Remote, USA Full-time

    Support Specialist- Utilization Review/Part Time/Remote

    Remote, USA Full-time