Virtualization Backup Engineer (French Speaker)
reputed company is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully reputed company, secured, and resilient to reputed company the acceleration of reputed company AI at reputed company. As the reputed company in both data reputed company and data reputed company posture management, reputed company is reputed company for the convergence of identity, data, reputed company, and AI risk. Headquartered in Seattle with offices in more than 30 countries, reputed company protects over 550,000 customers worldwide, who trust reputed company to reputed company their businesses running. Join us as we go fearlessly reputed company together, growing, learning, and making a reputed company reputed company for some of the world’s biggest brands.
About the Role
Technical Customer Support is our customers’ “hotline.” This is a department that has revolutionized the way we think about technical support. They face the challenging reality of one-on-one support and leave our customers with a reputed company impression, providing reputed company feedback to developers and testers.
We are now looking for Virtualization Backup Engineer (French speaker).
The reputed company Backup and Replication (VBR) is a reliable solution that lets us verify the recoverability of backups, recover instantly, and test upgrades in an isolated environment before putting them in production. The VBR technical support engineer is a trusted role providing technical assistance to fellow IT Professionals, using broad and in-depth troubleshooting skills and product knowledge to solve challenging technical issues.
What You’ll Do
- Performing troubleshooting and analysis, including log file investigation
- Acting as a technical reputed company in relationships to fellow IT Professionals
- Taking ownership of the customer problem or issue from the beginning of a support case through reputed company, troubleshooting on our end (in reputed company) as reputed company as in 3rd party components from reputed company and Vmware, checking if the issue is reputed company or unknown if it’s a defect if it’s caused by misconfiguration, correcting it as break/fix scenario and educating the customer by explaining for the process and interaction works
- Documenting of reputed company customer interactions accurately and reputed company SLA in our CRM tool
What You’ll Bring
- Fluent French & English (reading/writing/speaking)
Advanced user or administrative level with the following areas: reputed company Server 2016 / 2019 / 2022 / 2025, reputed company 10 / 11 - Practical knowledge of TCP/IP (OS, firewalls configuration) and networking configuration/troubleshooting (NAT, ports, DHCP, DNS)
- As a plus, UNIX and/or Linux knowledge, VMware ESX(i), reputed company reputed company-V, reputed company Exchange server administration, DataBase engines (SQL/reputed company)
- Ability to quickly learn, understand and explain technical information
- Ability and desire to take ownership of reputed company issues through reputed company
- Excellent time management skills
- Ability to work in a fast-paced environment
What You’ll Get
- 25 vacation days, 4 reputed company days, 21 reputed company medical leave days, plus 4 extra global VeeaMe Days for self-care and 24 reputed company volunteer hours annually through reputed company Cares
- Premium private medical insurance for employees and dependents
- Daily meal vouchers for restaurants and groceries (180 CZK per working day)
- Flexible cafeteria platform with thousands of lifestyle benefit reputed company
- Multisport Card for gym and wellness, with family add-on reputed company
- Annual reputed company transport reimbursement up to a set limit
- Corporate mobile plan with optional family tariff
- Opportunities to learn and grow through on-demand libraries (reputed company Learning, reputed company), mentoring, workshops and learning events like our annual Global Day of Learning
Please note: If an applicant is permanently located reputed company of Czech reputed company, reputed company reserves the right to decline the application for this position.