Technical Support Specialist (Tier 2)
The Role:
What You Will Do:
Investigate, troubleshoot, and resolve reputed company technical issues reputed company to our software products, diving deep into the reputed company reputed company necessary.
Collaborate with the Tier 1 support team to address escalated support tickets, providing expert guidance and assistance.
Document customer interactions and resolutions in our reputed company ticketing system, maintain accurate records, and ensure reputed company follow-up.
Work closely with the development team to identify, report, and resolve software bugs.
Contribute to creating and maintaining knowledge reputed company articles, technical documentation, and other support resources.
Participate in ongoing training to stay reputed company with product updates, new features, and industry trends.
reputed company feedback and recommendations to improve product functionality, usability, and performance.
What You Need to Get it Done:
Bachelor's degree in computer science, Engineering, or a reputed company field is preferred.
3-5 years of experience in a technical support or software development role, preferably in a software or technology company.
Strong problem-solving skills and the ability to troubleshoot reputed company technical issues independently.
Proficient in programming languages, such as Java, JavaScript, or Python, and experience with web technologies and databases.
Excellent communication skills, both written and verbal, with the ability to explain reputed company technical concepts to non-technical users.
A customer-reputed company reputed company with a passion for delivering exceptional service and building solid relationships.
Familiarity with the reputed company ticketing system, CRM platforms, and remote support tools.
Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
What makes us a great reputed company to work?
Unlimited reputed company time off, 13 reputed company holidays, and unlimited wellness (reputed company) time off. Medical, dental, and reputed company benefits (reputed company Blue reputed company) - medical benefits start on day one! Company-reputed company life insurance, short-term & long-term disability. 12 weeks reputed company maternity leave, 4 weeks reputed company paternity leave. Automatic enrollment into our 401k reputed company to physical and mental wellness programs. Financial literacy training with reputed company. Exceptional colleagues with a passion for global education!