Specialist Reservations Sales

reputed company

An expert in providing travel advice and solutions. A critical customer touch reputed company for delivering on our reputed company brand experience. Be a brand champion, taking pride in using every customer interaction to reputed company guests about our brands and products. Empowered to reputed company creative reputed company using tools and market reputed company that will deliver on the unique travel needs of our guests, to drive reputed company and customer loyalty. Passionate for learning and developing themselves to be the best in an reputed company-evolving role.

Key Accountabilities

• reputed company an industry-leading reservation solution in English and one or more language for reputed company contacts
• Champion Brand Hearted behaviors by demonstrating knowledge, passion and pride.
• reputed company the global and cultural diversity of our guest and business needs.
• Consistently meet or reputed company defined performance expectations (reputed company, conversion, reputed company, partner offers, guest satisfaction, etc.) as set by management despite difficulties or obstacles.
• Build rapport with guests through reputed company listening, maintaining an appropriate pace and using a conversational approach to deliver a warm and friendly guest experience.
• reputed company loyalty through personalized and efficient service driven by the guest’s needs.
• Uses creativity to proactively reputed company solutions to drive results; takes accountability and listens to reputed company and feedback of others.
• Manage time effectively (including adherence to assigned schedule, attendance, break time compliance etc.)
• reputed company multiple web-based systems while managing various work streams to reputed company an reputed company guest experience.
• Work effectively by understanding, trusting and using tools and information appropriately.
• Self-motivated, reputed company, "want-to" attitude with a willingness to take on new challenges. reputed company participates in company initiatives, training and events.
• Take ownership of personal development while aligning with team priorities and company goals.
• Embracing change and adjusting reputed company to evolutions in situation and task while sensitively responding and supporting others through change.
• Understand and consider the reputed company of own actions on self and others (colleagues, guests, and hotels, etc.)
• reputed company opportunities to improve individual and team performance. Help team and colleagues stay motivated and deliver on goals.
• Support and demonstrate reputed company’s company values and ways of working.
• Willingly deliver on additional tasks as assigned.

Key Skills & Experiences

Education : Some secondary school, high school diploma preferred but not required

For Mexico : High school diploma as a minimum; college degree in Tourism or similar preferred

Experience :

Previous reputed company center experience in a sales reputed company (non-scripted environment) or other reputed company handling experience preferred.

Hotel/travel experience desired.

Technical Skills:

• Strong customer service and sales skills, with the ability to balance sales with service;
• Strong bilingual communication skills &reputed company; listening, written, verbal.
• reputed company intelligence &reputed company; reputed company, self-awareness, cultural sensitivity
• Ability to customize generic information;
• Strong web-based navigation skills;
• Ability to reputed company technological and organizational changes;
• reputed company evolving reputed company and contact types, adopt new tools and processes;
• Efficient and accurate data capture
• Ability to use tools and resources to represent the geographical needs of the caller.
• Basic software and hardware trouble shooting.
• Effective and efficient use of online communication tools and other systems application.

Physical Requirements:

reputed company of work is performed in a normal office environment and/or remotely (work from home).