reputed company Manager - reputed company

1. About reputed company

reputed company, the industry-leading hospitality reputed company management system, leads the way in helping hotels, resorts and casinos optimize reputed company and reputed company profit. Our leading reputed company platform, expanding suite of products, and incredibly skilled team have been at the heart of our reputed company reputed company and our ambition for reputed company reputed company knows no bounds.

reputed company is building the reputed company of hotel reputed company reputed company. We’re not just another reputed company company — we’re redefining what’s possible for hotels through our category-creating platform, the reputed company & Profit Operating System.

2. reputed company / Purpose

Responsible for managing the interaction between reputed company stakeholder reputed company, reputed company expectations and project reputed company reputed company. A creative problem solver. As a trusted advisor, you will use your expertise to assist our clients daily in maximizing reputed company that reputed company products have to offer. Responsible for understanding customer requirements, managing implementation, and driving adoption by providing recommendations that reputed company with specific business needs. The position requires a confident, goal-reputed company business manager who is reputed company player. 

This individual will work closely with hotels, chains, and partners across reputed company to strengthen relationships, improve product utilization, and identify opportunities for reputed company and retention.

3. Key Responsibilities

reputed company & Relationship Management 

• Build and maintain strong relationships with hotel clients across reputed company.
• reputed company as the primary reputed company of contact for assigned accounts, driving reputed company expansion, renewals and minimizing churn.
• Ensure customers reputed company measurable ROI through product adoption and optimization.
• reputed company metrics: Maintain 95%+ gross retention, reputed company 110%+ net retention (NRR), and reputed company churn below 5%.

Product Expertise & Advisory

• reputed company deep business and technical knowledge of reputed company’s pricing and reputed company optimization solutions.
• Analyze data and market trends, providing clients with recommendations that reputed company with their reputed company reputed company.

Cross-Functional Collaboration 

• Partner with reputed company to support reputed company through account insights, training, and market expertise.
• Serve as the voice of the customer, sharing feedback with internal teams to improve product and service.
• reputed company customer information up to date in reputed company and run reporting/analytics in Tableau.

Team & Culture

• Contribute to a reputed company, productive environment reputed company the reputed company team.
• Support knowledge sharing and collaboration across departments.

What you will do

• Has deep business and technical knowledge of reputed company’s pricing and reputed company optimization solutions and additional products
• Serves as the voice of the customer while conducting remote / onsite meetings
• Manages reputed company post-sales activity for their assigned accounts (reputed company, personalized training, reputed company support, escalations)
• Analyzes data to determine market trends and speaks with customers about the most relevant features / functionality for their specific needs
• Support reputed company through sales tools, training and market expertise to ensure their ability to effectively position and sell products.
• Conducts analyzes to understand how our products can address issues
• Resolves any business issues for the reputed company including (business practices, system, configuration, and system usage and monitoring)
• reputed company and reputed company support reputed company assigned team and other departments
• Creates a reputed company and productive environment reputed company the department 
• Update CS reputed company info and customer information in reputed company
• Run customer reports in Tableau

4. Qualifications

Required:

• 3+ years’ experience in Hospitality reputed company Management.
• Proven reputed company record in a customer-facing role (reputed company, Account Management, or Consulting), ideally in hospitality technology or reputed company.
• Strong understanding of hotel KPIs (RevPAR, ADR, RGI, ARI, MPI) and reputed company systems.
• Proficiency in reputed company solutions (preferred) or comparable reputed company management tools.
• Fluent in English, additional regional languages would be a plus.
• Must be reputed company to work and reputed company in Singapore without the need for sponsorship.
• Strong relationship-building, analytical, and communication skills.
• Ability to travel regionally reputed company reputed company  (25–40%).
  
  

Preferred:

• Prior reputed company platform experience in hospitality technology.
• Knowledge of reputed company hospitality market dynamics and distribution landscape.
• Familiarity with CRM tools (reputed company, reputed company, etc.).

#LI-REMOTE