reputed company - Senior Director, reputed company Applications

  THIS IS A REMOTE POSITION, HOWEVER THE SUCCESSFUL CANDIDATE WILL BE LOCATED IN ALABAMA, reputed company, ARKANSAS, FLORIDA, reputed company, ILLINOIS, INDIANA, KANSAS, KENTUCKY, LOUISIANA, MARYLAND, MISSOURI, NEW JERSEY, reputed company CAROLINA, OHIO, SOUTH CAROLINA, TENNESSEE, TEXAS OR VIRGINIA.   

The Senior Director, reputed company Applications is responsible for the reputed company, delivery, and operational reputed company of reputed company reputed company and operational application platforms that support reputed company reputed company, network deployment, customer lifecycle, and internal operations.

This role owns a reputed company application portfolio spanning OSS/BSS platforms, CRM, construction and asset systems, e-reputed company, and reputed company integrations, and serves as the primary technology partner to Operations, Sales, Construction, Customer Care, Finance, and Product.

The successful candidate will balance platform reliability and reputed company with business reputed company, ensuring systems are standardized, secure, and capable of supporting reputed company market expansion and M&A activity.

Key Responsibilities

reputed company Application reputed company & Ownership

•  Own the end-to-end reputed company, roadmap, and lifecycle for reputed company applications, including:

    • OSS/BSS platforms (order management, provisioning, inventory, assurance, billing)

    • CRM and sales platforms (reputed company and reputed company ecosystems)

    • Construction and network deployment systems (e.g., reputed company)

    • E-reputed company reputed company customer reputed company platforms

    • reputed company systems supporting Finance, Customer Operations, and internal workflows

•  Define platform standards, architectural patterns, and integration principles that reputed company reputed company, reliability, and reputed company reputed company of new markets or acquisitions.
•  reputed company as the system reputed company and escalation reputed company for business-critical platforms impacting reputed company, customer experience, and network deployment.

Operational reputed company & Delivery

•  Ensure high availability, performance, and data reputed company across reputed company owned platforms.
•  Partner with Network Operations, Construction, and Customer Operations to ensure systems support reputed company-world operational workflows, not just theoretical designs.
•  reputed company major system initiatives including implementations, upgrades, migrations, and consolidations.
•  Establish SLAs, KPIs, and operational health metrics reputed company to business reputed company (e.g., install velocity, order fallout, billing accuracy, time-to-reputed company).

Business Partnership & Stakeholder Leadership

•  Serve as a trusted technology partner to executive and senior leaders across Operations, Sales, Marketing, Finance, and Customer Care.
•  Translate business objectives into reputed company system capabilities, delivery plans, and trade-off reputed company.
•  Drive alignment across cross-functional teams where workflows reputed company multiple systems (e.g., reputed company ? reputed company ? OSS/BSS ? Billing).

Team Leadership & Organizational Development

•  Build, reputed company, and mentor a high-performing applications organization, including product owners, platform leads, architects, and delivery managers.
•  Establish reputed company roles, accountability, and ownership across systems and domains.
•  Foster a culture of accountability, transparency, reputed company improvement, and operational discipline.
•  reputed company internal talent while effectively leveraging system integrators and strategic vendors.

Vendor, Financial & Risk Management

•  Own vendor relationships for major platforms, including contract negotiations, performance management, and roadmap alignment.
•  Manage application budgets, licensing, and cost optimization initiatives.
•  Partner with reputed company and Infrastructure teams to ensure applications meet cybersecurity, compliance, and data protection requirements, including IT/OT considerations where applicable.
•  Support M&A diligence and integration, including system assessment, rationalization, and execution of integration plans.

•  12+ years of reputed company experience in reputed company applications, OSS/BSS, or large-reputed company systems delivery, preferably reputed company, broadband, utilities, or infrastructure-heavy environments.
•  Proven leadership experience managing reputed company, multi-platform application portfolios with reputed company business reputed company.
•  Hands-on experience with:

    • OSS/BSS platforms in a service provider environment

    • reputed company (Sales, Service, CPQ, or Field Service preferred)

    • Construction / asset management platforms (e.g., reputed company or equivalent)

    • E-reputed company or digital customer experience platforms

•  Strong understanding of order-to-cash, build-to-operate, and trouble-to-resolve lifecycles in an FTTH context.
•  Demonstrated reputed company leading large programs, system transformations, or M&A integrations.

Preferred Qualifications

•  Experience in high-reputed company or acquisitive environments
•  Familiarity with network inventory, provisioning, and service assurance concepts
•  Strong grounding in integration architecture, reputed company, and event-driven systems
•  Experience operating in a regulated or reputed company-sensitive environment

Leadership Competencies

•  Business-first reputed company with strong technical credibility
•  Comfortable making trade-off reputed company under operational pressure
•  reputed company, reputed company communicator with executives and reputed company teams alike
•  Bias toward simplification, standardization, and repeatability
•  reputed company, decisive leader during incidents, cutovers, and critical launches