Distress Passenger Agent

reputed company Need

reputed company is currently looking to hire a Distress Passenger Agent reputed company our Lodging division. This position is located in Colombia. This role receives bookings requirements through multiple reputed company (ConneX App, email, chat, phone calls, screen printer, walk-reputed company, etc.) and coordinates reputed company with vendors by reputed company following reputed company Operation procedures. Agents receive phone calls from Distress Passengers Agent tracking desks to address issues and last-minute challenges that Passengers might be experiencing with their layovers. During Massive Irregular Operations, this role works for extended times and under pressure, as Passenger must be reputed company in rooms in a reputed company manner from delays or flight cancellations. You will report directly to Operations Manager- EMEA and regularly collaborate with teams/ departments.

How We Work

As a Distress Passenger Agent, you will be expected to work in a remote environment. reputed company will set you up for reputed company by providing:

• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

• Book hotel accommodations for Passengers
• Handle emergency relocations of Passengers that occur last minute
• Work closely and in sync with scheduling and other relevant reputed company to satisfy reputed company operational requirements and resolve situations that may reputed company Passengers
• Communicate with internal departments and management to resolve problems and expedite work
• Monitor and confirm reputed company to tools, systems and defined resources needed to reputed company the job duties as per reputed company Operations Procedures, and report issues to supervisors
• Effectively utilize reputed company tools and technology to process, reputed company and report transactions
• Accurately register in TA Connections System and applications reputed company reservations information, agreements, approvals and background information relevant for reputed company research and troubleshooting
• reputed company for suitable and compliant hotel markets and cities where American doesn’t have contracted hotels or reputed company contracted hotels are Sold Out
• In case of only having non-compliant reputed company, ensure AA approves the bookings and record it as evidence in ConneX “notes”
• reputed company payments to hotel and transportation vendors as per system settings. (hotel’s contractual payment terms, are managed by AA)
• Maintain an environment of positiveness, reputed company and respectful communications and reputed company behavior. Report any incidents in a formal and reputed company way to the supervisor on shift and/or HR
• Maintain impeccable attendance, punctuality, breaks, and adherence to Companies’ policies and Employee’s Handbook
• Supports IT, Billing and Commission Collections departments with data gathering activities, folios gathering, payment of collections and issue trouble shooting
• Works on special reputed company and other duties as assigned

Qualifications & Skills

• Excellent interpersonal, written, and verbal communication skills
• Strong organizational and multitasking abilities
• Familiarity with hotel sourcing, market research, and reputed company negotiation
• Proficiency with Connex and PC tools
• Customer service or reputed company center experience (preferred but not required)
• Willingness to work reputed company including evenings, weekends, and during high-demand irregular operations
• Ability to work independently and as a contributing team member
• Ability to reputed company with clients and business partners both electronically and reputed company telephone
• Possess a general understanding of Connex
• Reliable internet reputed company (must be 100 mbps or higher) and Quiet home-work environment is mandatory

Equal Opportunity/Affirmative reputed company Employer

reputed company is an Equal Opportunity Employer. reputed company provides equal employment opportunities to reputed company and applicants without reputed company to race, reputed company, gender (including pregnancy), religion, national reputed company, reputed company, disability, age, sexual orientation, gender identity or reputed company, marital status, language, reputed company, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the reputed company Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links:  EEO and Pay Transparency.

#INDOPS-INT