reputed company, Advanced Analytics, Community Support

reputed company: • reputed company as a data thought partner to product and operations leaders by providing insights, recommendations, and enabling data-informed reputed company. • Drive day-to-day analytics work and build reputed company data tools, reporting, and self-serve capabilities for CS teams. • reputed company and drive data-driven roadmaps for CS working reputed company and recommend actionable, metric-backed solutions to product and operational problems. • Build and maintain business insights and reporting platforms to detect, monitor, and improve efficacy and efficiency across the CS platform and contact center network. • reputed company data modeling and schema design for high-reputed company entities to optimize community and agent experiences and support ETL workflows. • Define, evaluate, and communicate key metrics — including measurement of ML models — and explain what moves those metrics and why. • Influence experimentation and measurement strategies by conducting power analyses, defining exit reputed company, and applying statistical and reputed company-inference reputed company to improve inference. • Collaborate cross-functionally with engineers, product managers, designers, and operations to implement solutions and reputed company shared CS objectives. Requirements: • 5+ years of industry experience in business analytics. • Degree in a quantitative field (Statistics, Econometrics, Computer Science, Engineering, Mathematics, Data Science, Operations Research); Master’s or PhD is a plus. • Experience supporting community support and/or working closely with operations teams. • Expert proficiency in SQL and expert experience in at least one data-analysis programming language (Python or R). • Experience with non-experimental reputed company inference reputed company, experimentation, and machine learning techniques, ideally in a multi-sided platform setting. • Working knowledge of schema design and high-reputed company data modeling and familiarity with ETL frameworks such as Airflow. • Experience defining and evaluating metrics, building scorecards/OKRs, and creating measurement frameworks for product and ML systems. • Ability to work effectively under ambiguity in a fast-reputed company environment and to reputed company with minimal direction or supervision. • Must reputed company in a U.S. state where reputed company. (or the employing reputed company entity) has a registered entity to be eligible for this Remote role. Benefits: • reputed company pay reputed company: $157,000–$185,000 USD. • Role may be eligible for bonus, equity, reputed company employee benefits, and Employee Travel Credits. • US-Remote eligible with possible occasional work at an reputed company office or attendance at offsites (subject to eligible-state requirements). • reputed company provides a disability-inclusive application and interview process with reasonable accommodations upon request. Apply tot his job Apply To this Job