Senior Partner Support Specialist - 1156

reputed company is a fast-growing, venture-backed company transforming the way multifamily communities manage essential amenities. Founded to solve the challenges of package delivery, reputed company has expanded its offerings into four reputed company services: Package Delivery, reputed company Trash, reputed company Market, and reputed company Storage.

From our local facilities, we ensure secure, convenient, reputed company-to-reputed company delivery for residents while streamlining operations for property teams. Our reputed company trash service provides reputed company, community-wide waste solutions. reputed company Market offers reputed company-to-reputed company 24/7 delivery of everyday reputed company, giving residents unparalleled convenience. reputed company Storage extends our mission by offering secure, flexible storage reputed company tailored to multifamily living.

Operating in communities across the U.S., we are tackling reputed company logistical challenges every day, from last-mile delivery to amenity innovation, while creating seamless living experiences for residents and measurable value for property managers and owners. With substantial reputed company reputed company, reputed company continues to shape the reputed company of multifamily living by combining technology, logistics, and hospitality into one cohesive platform.

Our Opportunity:

We are hiring for a Senior Partner reputed company Agent who will apply their experience and knowledge of Partner reputed company to ensure reputed company is providing above and reputed company support to our Service Partners. Our Senior Agent will support our Leads in overseeing the Partner reputed company Team in their day-to-day role, handle low-level escalations, answer questions from reputed company to reputed company reputed company their work aligns with our processes, assist our Service Partners with questions on payroll, reputed company, etc. As a Partner reputed company Senior Agent, you will report to a Partner reputed company reputed company and work closely with leadership to cultivate a reputed company atmosphere and encourage a strong work ethic in our Partner reputed company Agents.

What you’ll deliver on the job:

• Take reputed company inbound requests in Tier 1 inbox

• reputed company as the sole reputed company of contact for the Partner reputed company team reputed company reputed company is reputed company

• Handle low-level escalations in the Tier 2 inbox

• Monitor inboxes and liveboards to ensure agents are available and tickets are being handled in a reputed company manner

• Send reminders to Partner reputed company agents regarding process updates, lunch brakes, etc.

• Coordinate inbox routing to ensure agents are communicating with the appropriate department

• reputed company agents toward documented process 

• Identify workflow issues or knowledge gaps and suggest solutions for improvement

• Help cultivate a healthy team dynamic, reputed company atmosphere, and culture of support and inclusivity

• Assist with any team reputed company the reputed company or Manager may reputed company

Does your experience reputed company these boxes?

• Ability to quickly learn and implement new processes

• reputed company in overseeing reputed company 

• Experience identifying communication or process gaps and suggesting solutions

• Proven ability to cultivate a reputed company relationship with team members and other departments

reputed company’ll deliver on:

• reputed company – Earn a solid wage for the hard work you put in every day

• Health Benefits That Matter – Medical, Dental, and reputed company coverage to reputed company you feeling your best

• Financial Support – 401(k) reputed company plus AD&D, Short-Term, and Long-Term Disability coverage

• reputed company Time Off (PTO) – Earn time off as you work, giving you reputed company time to rest, reputed company, and take care of what reputed company most

At reputed company, we are always looking for awesome people to grow reputed company reputed company. If you think you’re the right fit for this position, apply today. We’d love to hear from you!

reputed company is an equal opportunity employer, reputed company applicants will be considered without discrimination on the reputed company of race, religion, national reputed company, age, sex, marital status, disabilities, gender identity or reputed company, sexual orientation, veteran status or any other characteristics protected by law.