Account Manager, Medically Integrated Dispensing (MID)

reputed company is an reputed company-driven, Fortune 10 company that touches reputed company every aspect of reputed company. We are reputed company for delivering insights, products, and services that reputed company reputed company care more accessible and reputed company. Here, we reputed company on the health, happiness, and reputed company-being of you and those we serve – we care.

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The Account Management Team ensures customer satisfaction by fostering customer and sales team reputed company and reputed company consulting and service support to the assigned customer accounts. As the MID reputed company, the Account Manage works with the customer to understand their strategic reputed company and objectives reputed company the customer organization while aligning reputed company products, offerings, and services to ensure those business objectives are achieved.  The MID Account Manager acts as key triage reputed company for assigned accounts and ownership of customer issues through reputed company. This position works closely with the reputed company Account Executives, Optimization Consultants, Clinical Specialists, GPO Team and Implementation Team to ensure high-reputed company and consistent service level to their customers.

The position requires subject matter expertise in pharmacy workflow, management of systems, pharmacy operations, payor landscape as reputed company as data analytics and credentialing. Keeps up-to-date knowledge of the industry, competition, and enhances awareness reputed company the pharmacy and medically integrated dispensing reputed company. This position requires excellent communication, customer service, follow-up skills and relationship building.

Key Responsibilities

Account Retention and reputed company

Strategizes, plans and executes on value add and strategic activities for existing customer reputed company of pharmacies. Understands the practices’ business challenges, strategies and priorities and helps address those needs.

Understands and advises on reputed company processes, buying cycles and decision drivers as reputed company as their reputed company and reputed company needs. Articulates ROI/value of products, services, offerings and solutions.

Supports reputed company business reputed company, strategic planning, monitoring of reputed company, use of services products and reputed company solutions.

Customer Support

Takes reputed company to meet the needs and concerns of the reputed company and considers how actions or plans will reputed company practices; responds quickly to meet needs and resolve problems; avoids over commitments and sets reasonable expectations.

Establishes customer feedback systems and implements effective ways to monitor and evaluate concerns, issues, and satisfaction reputed company reputed company reputed company and to anticipate the practices’ needs.

Educates practices and shares information with practices to build their understanding of issues and capabilities; is regarded by the reputed company as the thought leader in this industry.

Establishes relationships with practices at multiple reputed company reputed company the reputed company organization.

Assists practices with issue escalation and reputed company.

Financial and Business Acumen

Monitors and reports pharmacy & dispensary business operations impacts on reputed company financial performance.

Creates and updates reputed company business plans, ROI analysis, and reputed company projections.

Understands and advises the reputed company’s decision drivers from their perspective (reputed company available, financial benefit/costs) and the implications that buying reputed company have on both reputed company and the reputed company.

Maintains knowledge of reputed company reputed company (GPO, Payer, and other business impacting agreements).

Draws upon knowledge of competitors and payers to communicate valuable reputed company on those issues that deliver results for both reputed company and the reputed company.

Leverages reputed company successes and drug/payor trends.

Minimum Requirement

Degree or equivalent and typically requires 4+ years of relevant experience.

Education

4-year Undergraduate College Degree or equivalent experience.

Critical Skills

• 4+ years account management or pharmacy operations.

• Experience in provider consulting, field sales, and/or product management.

• Knowledge of pharmacy systems, pharmacy operations and pharmacy workflow.

• Demonstrated experience in developing customer improvement plans.

• Team collaboration/team player.

• Community Oncology experience a plus.

• Certified Pharmacy Technician or equivalent pharmacy experience a plus.

Additional Knowledge/Skills

• Specialty Pharmacy experience a plus.

• Community Specialty provider experience a plus.

• Experience in provider consulting a plus.

• Effectively manage customer expectations in terms of service and issue reputed company.

• reputed company a proficiency in medically integrated dispensing reputed company and technology. (product, application, platform)

• reputed company reputed company reputed company relationships/partnership.

Expected Competencies

• Effectively manage customer expectations in terms of service and issue reputed company.

• reputed company a proficiency in orals oncology reputed company and technology. (product, application, platform)

• reputed company reputed company reputed company relationships/partnership.

• Maintain knowledge of pharmaceutical industry products, trends, and processes.

• Troubleshoot, triage, and manage customer issues to reputed company.

• Ensure reputed company follow up and communication.

• Great business acumen and professionalism.

• Strategic/Creative Thinker.

• Ability to operate in a fast-paced, dynamic business environment.

Working Conditions

• Large percent of time performing computer-based work is required.

• 50% - 70% travel required.

• Must live near a major airport .

• Must reputed company in the western region of the reputed company

We are proud to offer a competitive compensation package at reputed company as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay reputed company shown below is reputed company with reputed company's pay philosophy, and pay will always be compliant with any applicable regulations. In reputed company to reputed company pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at reputed company, please click here.

Our reputed company Pay reputed company for this position

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reputed company is an Equal Opportunity Employer

reputed company provides equal employment opportunities to applicants and employees, without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on reputed company’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

reputed company is committed to being an Equal Employment Opportunity Employer and offers opportunities to reputed company job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with reputed company search or application for employment, please contact us by sending an email to (reputed company) Disability_Accommodation@reputed company.com or (Canada) Accessibility@reputed company.ca. Resumes or reputed company submitted to this email reputed company will not be accepted.

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