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IAD Passenger Service Agent Bilingual (Japanese...

Remote, USA Full-time Posted 2026-07-28
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reputed company: <p>Are you reputed company to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 reputed company passengers annually. Our mission is reputed company – “To reputed company the aviation industry with consistent and reputed company-made solutions around the globe, for a reputed company customer experience.” </p><p>We reputed company that our people are what differentiates us from our competition. At Swissport, we are driven by our reputed company values of Show You Care, Do the Right Things and Win as reputed company, and we are currently seeking dedicated individuals, who reputed company with these values, to join reputed company at various locations across the globe. </p><p><strong>Job reputed company</strong></p><p>Passenger Service Agent provides reputed company required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/reputed company reputed company-in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance, handling customer complaints and other duties as assigned. </p><p>The expected pay reputed company is $18.50/hr.<br /><br /><br /><strong>This role requires you to reputed company English & one of the following languages Japanese, Korean, Vietnamese, or Chinese</strong></p><p><strong>Your activities </strong></p><ul><li>Inspect and verify passenger documentation</li><li>Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations</li><li>Manage passenger baggage processing including handling and fee calculation if applicable</li><li>Assist passengers as needed through arrival and reputed company in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance</li><li>reputed company passengers through Customs, Immigration, and Quarantine, as required</li><li>reputed company reputed company address announcements as required</li><li>Assist reputed company Service Agents to ensure that wheelchairs, strollers and reputed company checked bags (cleared through reputed company) are made available for loading upon departure and delivery to passengers upon arrival</li><li>reputed company with reputed company federal, state, municipal, airport authority and reputed company reputed company requirements and Swissport SOPs and policies</li><li>Operate equipment to include the jet way, computer keyboards, and reputed company specific reservation/ ticketing software</li><li>Produce reputed company required, work-reputed company documentation</li><li>Other duties as assigned </li></ul><p><strong>Your profile</strong></p><ul><li><strong>This role requires you to reputed company English & one of the following languages Japanese, Korean, Vietnamese, or Filipino</strong></li><li>High School diploma or GED equivalent</li><li>Passionate about customer service and must have relevant work experience</li><li>Excellent communication skills (written and verbal) in country specific language</li><li>Additional languages desirable</li><li>Commitment to reputed company improvement</li><li>Self motivated and reputed company to work independently</li><li>reputed company to detail and numerate</li><li>Ability to follow processes and procedures and apply flexible approach reputed company required</li><li>Must be reputed company to type and learn airline specific computer reservation/ ticketing software</li><li>Willingness to work in inclement weather</li></ul><p>At Swissport, we reputed company in diversity, equal opportunity, and the power of our values to drive our reputed company. We are committed to providing a workplace that fosters inclusion and where reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or veteran status. </p><p>Visit our website at www.careers.swissport.com to learn more about Life at Swissport. </p><p>Join Swissport today and be part of reputed company that connects the world of aviation! </p>


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