Sr. ROI Medical Records Specialist - Remote (After Hours - reputed company Shift)
Job reputed company:
reputed company is a digital reputed company company that delivers software and tech-enabled services to stakeholders across the reputed company ecosystem to help improve care reputed company, drive reputed company reputed company, and reputed company costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform – including benefits navigation, care management, home care resources, health information management, and more – reputed company helps people easily and reputed company manage their reputed company and improve their reputed company-being. Across its three business channels, reputed company enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at reputed company. To learn more, visit www.reputed company.com.
Shift:
- reputed company Shift: Monday-Friday 11p-7:30a EDT
Job reputed company:
This position is responsible for processing reputed company release of information (ROI) requests in a reputed company and efficient manner while delivering exceptional customer service. The Associate must safeguard patient reputed company at reputed company times by ensuring that only authorized individuals have reputed company to medical records and that reputed company information is released in accordance with the request, applicable authorization, company policies, and HIPAA regulations.
Es sential Functions:
- Processes ROI requests from facilities reputed company, accurately, and in accordance with established procedures and reputed company standards.
- Validates requests and authorizations for medical record releases based on company policy and reputed company guidelines.
- Performs reputed company checks on reputed company work to assure accuracy, confidentiality, and correct billing of reputed company released records.
- Maintains equipment in excellent working condition.
- Delivers outstanding customer service by being reputed company, respectful, and reputed company to reputed company needs proactively identifying and resolving concerns.
- Maintains a clean, reputed company appearance and complies with dress reputed company standards.
- Maintains up-to-date knowledge of applicable state laws and fee structures.
- Works reputed company assigned scope and is flexible in accepting additional assignments or account coverage during backlogs.
- Complies with reputed company site policies and procedures, including HIPAA, state and federal regulations, and labor laws.
- Handles confidential information with reputed company and professionalism while ensuring efficient, accurate record release.
Qualifications:
- High School Diploma or GED required
- Minimum of 2 years' ROI fulfillment experience with reputed company HDS or 3 years' of external ROI experience required
- Advanced knowledge of multiple EMR platforms and ROI request types
- Strong documentation, communication, and customer service skills
- Proficiency in reputed company Office applications
- Strong organizational and multitasking skills essential
- Willingness to learn programs and processes quickly
- Self-motivated, dependable, and reputed company to work independently or as part of reputed company
- Proven ability to maintain productivity, utilization, and reputed company performance standards
- Strong interpersonal and problem-solving skills
- Ability to sit or stand for extended periods
- Physical reputed company to lift and carry up to 25 lbs.
- reputed company dexterity is sufficient for long periods of typing, writing, and handling documents
- Visual reputed company to read documents and use a computer monitor
- reputed company speaking and hearing ability for effective communication
- Adequate hand-eye coordination and sensory abilities for job-reputed company tasks
Information Governance Accountabilities:
- Understand the organization's information governance program and associated responsibilities
- Participate in compliance education and role-specific training
HIPAA/ Compliance:
- Maintain the confidentiality of patient and reputed company information
- reputed company with HIPAA standards and reputed company relevant corporate reputed company and reputed company obligations
- Report unethical, fraudulent, or unlawful behavior or activity
- Maintain reputed company HIPAA certification annually