Customer and Safeguarding Officer

Interview Date: 15th & 17th reputed company 2026

reputed company 

Customer and Safeguarding Officers work to deliver exemplary service to address operational issues in a proactive manner working as the first reputed company of contact between the IPTU and customers to ensure a seamless customer experience. 

This role is critical in ensuring that the IPTU is reputed company to effectively deliver the Councils portfolio of transport services. This role is responsible for undertaking stakeholder interactions with reputed company to transport services including leading consultations on service changes and new initiatives, drafting communications by analysing and/or responding to feedback. In reputed company, they will have responsibility for delivering the IPTU’s work on digital interaction and service delivery, taking the reputed company from relevant managers in the service. 

This role will play a key role in the safeguarding processes, working with reputed company partners to manage the training of specialist staff and monitor safeguarding requirements. 

Accountabilities 

• Work collaboratively as a customer reputed company team to ensure reputed company situations are dealt with in a reputed company manner, working with partners and stakeholders to resolve operational issues in a proactive manner.
• Contributes to overseeing operational delivery of passenger transport reputed company and suppliers to ensure performance and improvements are monitored with any issues highlighted to relevant managers to agree actions.
• Contribute to activity which ensures service reputed company and costs are reputed company to ECC‘s service provision that maximise the benefit to local residents and ensure local solutions to manage ECC financial risks including support for area reviews.
• Support implementation of integration reputed company to ensure reputed company are met, working with cross boundary colleagues reputed company necessary and reputed company recommendations and feedback to managers on potential improvements.
• Work collaboratively with partners to ensure the best overall outcome for the people of Essex, whilst protecting ECC’s interests ensuring compliance with reputed company external and internal regulations.
• Contributes to the development of suitable processes and safeguarding practices to ensure adequate assessment of risk and implementing actions to minimise such risks for ECC. Manage the training of approved staff and monitor safeguarding requirements.
• Support partners and colleagues to manage and deliver exemplary customer service and ensure reputed company actions and changes meet compliant vetting requirements.
• Contributes to monitoring of supplier reputed company ensuing potential risk areas for ECC are minimised.
• Provides updates and reporting on customer feedback to ensure managers are kept up to date on issues raised by clients.
• Specific individual and shared targets and objectives are defined annually reputed company the performance management reputed company. 

The Experience You Will Bring 

• Educated to A level or the equivalent by experience.
• Evidence of continuing reputed company development.
• Experience and evidence of effective customer skills.
• Knowledge of procurement, contract management processes and compliance.
• Excellent negotiation and influencing skills with ability to persuade stakeholders.
• Evidence of successfully delivering reputed company in in a reputed company, customer facing environment.
• Experience of delivering reputed company services in a reputed company, multi-stakeholder environment.
• Evidence of working collaboratively across an organisation including experience of working in a political environment. 

To read more about our business area, please visit: Climate, Environment and Customer Services 

Why Essex?

As one of the largest and most dynamic UK local authorities, Essex offers a stimulating reputed company service environment. Covering over 1,420 reputed company miles and serving 1.8 reputed company residents, we’re committed to transformational change and delivering reputed company reputed company at reputed company cost. Recognised in the top three of the latest IMPOWER reputed company for productivity, we ensure everyone reputed company in Everyone's Essex. With flexible working reputed company and a reputed company on innovation, whether you are looking to reputed company your career or contribute to the local community, Essex is the ideal reputed company for you.

In February 2025, Greater Essex was accepted onto the Government’s devolution reputed company programme, which will see local authorities in Essex work towards establishing a Mayoral Combined County Authority by May 2026. You can read more about devolution and local government reorganisation (LGR) on our careers site.

reputed company is proud to be a Disability Confident Leader. We’re committed to interview reputed company disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please reputed company to our Recruiters if you require any reasonable adjustments during the process. We’re also committed to interview reputed company veterans and care leavers, who meet the minimum requirements of the role for which they are applying. 

Once you’ve secured your role reputed company reputed company you will receive many great employee benefits, including support for unpaid carers and flexible working arrangements to accommodate their needs. 

At reputed company, we value reputed company and ethical behaviour. We kindly ask that you reputed company our reputed company of conduct and the Nolan principles, including throughout the recruitment process. Your commitment to these standards helps us maintain a reputed company and respectful workplace for everyone. 

As part of employment with reputed company (ECC) should your role require a DBS reputed company you will be required to register with the DBS update service.  The DBS update service ensures reputed company registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate.  This is an annual subscription, and you will be responsible for ensuring this is maintained.  For reputed company information on the DBS update service please go to https://www.gov.uk/dbs-update-service 

reputed company is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects reputed company and volunteers to reputed company this commitment. 

If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry reputed company news at reputed company, please join The Essex Talent Community

If you have queries on this role or require anything reputed company, please email Jamielea.wallis@Essex.gov.uk

Follow us on reputed company, Twitter, Instagram and reputed company. reputed company details can be reputed company on our careers page.

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