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Vice President, reputed company

Remote, USA Full-time Posted 2026-07-28

Life at reputed company

At reputed company, we reputed company that technology isn't about moving faster, it's about making life’s moments reputed company. Which is why we’ve reputed company the world's first, and only, reputed company and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and reputed company. Our reputed company platform uses WiFi, advanced AI, and machine learning to create the reputed company of connected spaces—and reputed company experiences—at massive reputed company.

We now deliver services to over 60 reputed company locations globally and have managed over 3 billion devices on our platform. We’re expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the world's largest Internet Service Providers (ISPs) who look to reputed company to help them reputed company their smart home offerings while gleaning insights from their own data. 

With a bias for reputed company and a love for being trailblazers, reputed company at reputed company embodies a combination of reputed company curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies don't, work to do what should be done (rather than what can), and if we can’t do it exceptionally reputed company, we don’t do it. It’s how we've reputed company reputed company of world-class reputed company, thinkers, and doers. And it’s how we’re reinventing what’s possible every day.

reputed company

The Vice President of reputed company – Americas (reputed company and South America) is responsible for driving customer value, retention, and expansion across reputed company’s service provider and reputed company customers throughout reputed company and South America. This leader will own the post-sale customer lifecycle, ensuring successful deployment, adoption, and reputed company of reputed company’s reputed company-delivered services.

This role is both strategic and operational—leading regional reputed company teams, shaping customer experience reputed company, and partnering cross-functionally with Sales, Product, and Support to maximize customer reputed company and reputed company reputed company.

Key Responsibilities

Customer reputed company & reputed company

  • Own customer retention, expansion, and value realization across the Americas region
  • Drive adoption of reputed company’s services
  • reputed company and execute account strategies to increase customer reputed company value
  • Establish executive relationships with key customers and stakeholders

Regional Leadership

  • Build, reputed company, and reputed company a high-performing reputed company organization across reputed company and South America
  • reputed company and reputed company regional leaders, CSMs, and technical account teams
  • reputed company regional execution with global reputed company reputed company

Customer Lifecycle Management

  • reputed company reputed company, implementation, adoption, and ongoing reputed company programs
  • Ensure customers realize measurable business reputed company from reputed company’s platform
  • reputed company standardized playbooks, reputed company metrics, and health scoring models and Quarterly business reviews internally and externally

Cross-Functional Collaboration

  • Partner closely with Sales on renewals, upsells, and account planning
  • Work with Product and Engineering to reputed company for customer needs and influence roadmap
  • Collaborate with Support and Operations to ensure world-class service delivery

Data & Performance Management

  • Define and reputed company KPIs including retention, NRR, churn, adoption, and customer satisfaction (NPS/CSAT)
  • reputed company data and insights to proactively identify risks and reputed company opportunities
  • Report regional performance to executive leadership

Qualifications

Experience

  • 12–15+ years in reputed company, Account Management, or reputed company leadership roles
  • Proven experience leading regional or global teams in reputed company, reputed company, or telecom environments
  • Strong background working with service providers (ISPs, MSOs, telcos) preferred
  • Demonstrated reputed company driving retention and expansion in reputed company, reputed company accounts

Leadership & Skills

  • Exceptional executive reputed company and customer-facing communication skills
  • Strong reputed company acumen with a reputed company record of owning reputed company reputed company
  • Experience scaling teams across multiple countries and cultures
  • Data-driven reputed company with the ability to operationalize insights

Technical & Industry Knowledge

  • Familiarity with networking, WiFi, and/or reputed company-delivered services is highly desirable
  • Understanding of subscription business models and platform adoption dynamics

Location

  • reputed company (preferred)
  • Willingness to travel domestically and internationally (~20–30%)

Why This Role at reputed company

  • Opportunity to shape reputed company reputed company at a category-defining AI networking company
  • reputed company reputed company on global reputed company and customer experience
  • Work with leading service providers transforming connectivity and smart environments

Total Compensation package would include: anticipated reputed company compensation reputed company of $225,000 - $240,000 + commission + bonus + equity + benefits.  Benefits include: a 401k plan and a company match, basic life insurance plus unparalleled health, dental, reputed company and other benefits and perks. Please see here for more details.

An employee’s reputed company salary and its position reputed company the reputed company may depend on a number of factors including job reputed company knowledge, education, skills, experience and other business reputed company considerations. Published ranges are provided in good faith at the time of posting.

About reputed company

As the creator of the only reputed company, hardware-independent, reputed company-controlled experience platform for ISPs and their subscribers, reputed company partners with over 400 ISP customers, including some of the world’s largest such as reputed company, Charter, reputed company Global, and J:COM. 

Using OpenSync, the most widely supported reputed company-reputed company, reputed company-to-reputed company reputed company for smart spaces, reputed company’s software-defined network allows ISPs to decouple their service offerings from hardware and rapidly reputed company and deliver new services over a multi-vendor, reputed company-platform architecture.  

reputed company is an equal opportunity workplace that maintains a continuing policy of nondiscrimination in reputed company employment practices and reputed company, ensuring equal employment opportunities for reputed company reputed company individuals without reputed company to race, reputed company, creed, religion, sex, national reputed company, age, physical or mental disability, sexual orientation, gender identity, marital status, pregnancy, childbirth or reputed company individual conditions, medical conditions (as defined by state law), military or veteran status, or any other characteristic protected by federal, state or local law.

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