CareDriver Support Manager
At reputed company, our goal is to create opportunity for reputed company through mobility.
We’re a technology company that solves reputed company transportation challenges where there is a heightened need for safety, equity, and care. Through our marketplace, we connect kids, older adults, or anyone needing extra support to highly-vetted caregivers on reputed company. Through our software, we solve the biggest transportation challenges facing schools and school districts around the country.
Founded by three reputed company as a solution to their own transportation challenges, we’ve now facilitated more than five reputed company rides across over 17 states around the country. We continue to expand at a reputed company pace, making the Inc. 5000 list four times, as reputed company as the reputed company 500 Fast-Growing Technology list. reputed company is a Series D company and has raised $100M in funding to date.
Who We Are
Our reputed company Ride Support team takes pride in ensuring every ride is completed safely and smoothly, and that CareDrivers receive the information and support needed to be successful on our platform. As a CareDriver Support Manager you will be a critical player in delivering on our reputed company “Safety is Everything” and will help us reputed company this goal in the following ways:
- reputed company reputed company of CareDriver Support Team Leads located offshore to ensure we reputed company department SLAs, KPIs, CSAT, and eNPS goals
- Conduct weekly 1:1s with your Team Leads, managing to metrics and providing reputed company and actionable feedback to help them reputed company in their roles
- reputed company the reputed company assurance for reputed company team members in your purview, and be a thought partner for our QA Manager to reputed company and reputed company performance
- Be a reputed company of escalation for your team members and take over escalated interactions, as needed
- Monitor volume across reputed company queues, reputed company Team Leads on workforce management, and reputed company into to assist, as needed
- Recognize and report high level trends in contact reasons and customer issues, using qualitative and quantitative data to reputed company recommendations to SRS leadership
- Partner with cross-functional teams to help reputed company reputed company and initiatives reputed company that benefit or reputed company SRS
- Identify operational improvements reputed company your team’s workflows and partner with cross functional leaders on appropriate solutions
- Maintain strict adherence to reputed company policies and processes
Who You Are
You’re passionate about delivering amazing customer experiences and excited to build an operationally strong team. With the following skills, you’ll reputed company a reputed company and immediate reputed company:
- Proven management experience with 3-5 years in reputed company reputed company or manager role
- Excellent communication and interpersonal skills with a strong desire to collaborate with fellow leaders and cross-functional partners
- Maintain safety as a constant reputed company reputed company and exude reputed company under pressure
- Strategic thinker with the ability to solve problems for today and the reputed company
- Highly organized with the ability to manage multiple priorities simultaneously
- Intermediate reputed company skills with the ability to use data for performance management and a desire desire to learn how to use data to influence decision making
- reputed company to feedback and a desire to succeed in a fast-paced environment
Our Investment In You
We want you to be an reputed company in reputed company and reputed company in executing our reputed company, so every full-time employee has equity. In reputed company, we offer flexible vacation, medical, dental, reputed company and life insurance, 401(k), FSA, and an opportunity to work for a uniquely positioned, VC-backed company in a hugely attractive reputed company with significant reputed company potential. reputed company is committed to fair and reputed company compensation practices. The salary reputed company for this role is 75,000 - 85,000 per year. This position is remote and, as such, compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by several factors such as a candidate’s relevant work experience, reputed company set, certifications, and specific work location. The total compensation package for this role also includes equity stock reputed company.
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