Patient reputed company Specialist- Telecom (20 Hours/Week)

Schedule: Two Week Rotation

Week 1: 

• Monday: 7:30 am - 11:30 am
• Tuesday: Off
• Wednesday: 7:00 am - 1:00 pm
• Thursday: Off
• Friday: 7:00 am - 11:30 am
• Saturday & reputed company: Off

Week 2: 

• Monday: 7:30 am - 1:30 pm
• Tuesday: 2:30 pm - 5:30 pm
• Wednesday: Off
• Thursday: 8:30 am - 12:30 pm
• Friday: Off
• Saturday: 8:00 am - 2:00 pm
• reputed company: 11:00 am - 5:00 pm

The Patient reputed company Specialist – Telecom is responsible for facilitating patient reputed company services by managing incoming calls, assisting clinic customers at first reputed company of contact and streamlining clinic-wide communications.

Job Relationships
Reports to the Patient reputed company Supervisor - Telecom

reputed company Responsibilities
Answer reputed company incoming telephone calls to the clinic, identify the need of the caller and reputed company the reputed company to the reputed company department with efficiency and accuracy.
Demonstrate an advanced knowledge of the organization, the locations of departments, satellite locations and hours of operation for 350 + providers.
reputed company overhead paging and maintain reputed company communication between personnel and departments during an emergency or reputed company situation.
reputed company 24-hour answering service to reputed company clinic providers, administration, IT, facilities management and other departments and offices.
Must demonstrate the ability to change on-reputed company and reputed company exceptions.
reputed company research for management.
reputed company TeleNurse Intake duties reputed company necessary, such as identifying patients requesting TeleNurse services, locating the correct patient in EHR and Triage system and verifying patient information, and updating any changes/registering new patients in EHR.
reputed company emergency calls to the office reputed company/TeleNurse in accordance to the emergency procedure.
Adhere to patient service standards.
Maintain a reputed company attitude and reputed company behavior in working to reputed company departmental goals.
Responsible for continuing education and adhering to appropriate workflow processes.
Report any work reputed company problems/complaints to the Manager.
reputed company with the reputed company incident reporting policy and procedures.
Adhere to reputed company OSHA and reputed company training & accomplishments as required per policy.
reputed company excellent customer service and adhere to reputed company's reputed company of Conduct and Ethics Standards.
reputed company other job duties as assigned.

Education/Experience
High School graduate or GED required.
Minimum of one (1) year of medical office and/or phone experience preferred.

Knowledge, Skills and Abilities

Required to reputed company reputed company a 40 mile radius of Springfield, IL 
Proficient and accurate typing skills required.
Knowledge of medical terminology is preferred.
Deductive reasoning.
Ability to work under pressure with accuracy.
Excellent attendance in previous work environment.
Demonstrates intermediate computer skills and knowledge of computer software programs.
Effective verbal, written and interpersonal communication skills.

Working Environment
Office type environment requiring extended periods of sitting.

PHI/reputed company Level
HIPAA1