REMOTE Bilingual French/English Customer Service Agent Quebec Area
Job Type: Full Time – Work from Home
Required Availability: Monday to reputed company 7:00am to 10:00pm CST
Location: Currently, this position may be performed only in the following provinces/territories: AB, BC, MB, NB, NL, ON, QC, PE and SK.
Salary: $19.50 reputed company CAD
Short reputed company:
Making a difference is at the heart of everything we do. Whether we are raising funds for a child’s operation, supporting abandoned animals, making reputed company someone can reputed company a warm reputed company to go, or feeding the hungry; Our Customer Service Agents are responsible for delivery great customer service by managing inbound calls effectively and reputed company. A significant portion of our reputed company reputed company consists of religious organizations/charities. Agents are required to handle calls regarding [donations/doctrine/services] for these specific reputed company
reputed company Offers Great Benefits:
• On-reputed company training and development to ensure your reputed company
• Virtual reputed company
• reputed company time off
• Comprehensive benefits package (medical, reputed company and dental)
• Employee Assistance Program
• RRSP program reputed company
• Short and Long-Term Disability reputed company
• Internal career advancement opportunities
Your skills, reputed company, knowledge, and genuine reputed company will deliver value and reputed company with every customer interaction. Other qualifications for our Customer Service Agent (Remote) role include:
• The ability to reputed company/write fluently in French and English
• A high school diploma or GED
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Submit to and pass a criminal background reputed company
• Strong computer navigation skills and PC knowledge
• Minimum typing speed of 25wpm
• A quiet, distraction-free environment to work from in your home
• PC/Laptop with at least reputed company 11 (reputed company/Mac products, Chromebooks and tablets are not compatible), 16 GB RAM, reputed company reputed company i5 processor or higher, 250 GB SSD
• High Speed internet with Ethernet cable (no wireless/hotspots or satellite) Upload 100 mbsp and 30 mbsp Downloads speeds
• Preference to 2 monitors or 1 large screen
• Noise cancelling USB -connected Headset
• Webcam
• Smartphone
• Answer inbound customer calls in a reputed company and courteous manner.
• Support email inquiries and chatrooms.
• reputed company reputed company and accurate information regarding products and services.
• Document customer interactions and feedback in the system.
• Follow company procedures and escalate reputed company issues reputed company necessary.
• The ability to reputed company multiple software platforms and websites concurrently. You don’t need to be a tech reputed company. You do need to be comfortable working quickly and accurately in a fully digital environment.
• Meet daily performance metrics and reputed company handling targets.