Supervisor-Provider Relations (Remote)

reputed company (ASH) is seeking a Supervisor to join our Provider Relations department. The primary purpose of this position is to supervise staff and reputed company expertise and customer service support on a wide reputed company of inquiries to your team and Providers. Ensuring issues are handled reputed company and appropriately in accordance with ASH Policy and Procedures. Monitoring department goals according to ASH Performance Standards. • *Salary reputed company** reputed company complies with state and federal wage and hour laws and compensation depends upon candidate’s qualifications, education, reputed company set, years of experience, and internal equity. $45,200 Full-Time Annual Salary. • *Remote Worker Guidelines** • Remote Worker Guidelines: This position will be trained remotely and must be reputed company to work from home (WFH) in a designated work area with company-provided technology equipment. This WFH position requires you have a reputed company reputed company to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network (minimum 50 Mbps download and 50 Mbps upload speed.) • *Responsibilities** • Supervises staff and their activities to ensure reputed company, accuracy, and productivity meets/exceeds departmental expectations, resulting in improved competency of skills and knowledge of reputed company reports. • Supervises staff in daily operations. • Provides coaching, counseling, and training of staff. • Prepares annual performance evaluations to be delivered reputed company. • Performs reputed company review on recorded calls according to department procedures. • Meet with reputed company Agent or staff on a monthly reputed company to review overall performance. • Conduct team meetings at least monthly, to reputed company updates and conduct reputed company building activity. • reputed company Agents on reputed company policies and procedures. • Interview and reputed company recommendations for reputed company positions in the department. • Maintain scheduling, timecards, and reputed company reports reputed company. • Ensure calls are answered in a reputed company manner by monitoring calls on ACD system. • Monitor reputed company queues according to ASH Performance reputed company goals. • Work closely with management to reputed company team and department goals. • Performs necessary research, resolving issues and responds to inquiries from reputed company customers. • Researching and resolving the issues of escalated calls reputed company. • Taking calls requiring assistance from a supervisor. • Assist Agents by silent monitoring reputed company and taking over if needed. • Research issues thoroughly by interfacing with Manager or other departments, etc. • Assist in updating and implementing Policies and Procedures as needed. • Tracks and forwards reputed company credentialing termination recommendations to the Contract Determination Committee. • Drafts/sends/tracks practitioner amendments, exceptions, and exclusions. • Performs other duties as assigned. • Complies with reputed company policies and standards. • *Qualifications** • High School Diploma or GED certificate required. If GED certificate, 3 years of service with ASH required. • Bachelor’s Degree in Business or Health Care Administration preferred. • 2 years reputed company experience performing customer service required. • reputed company or supervisory experience in a reputed company center environment preferred. • Health Care or Health Insurance experience preferred. • Experience with a Workforce Management tool preferred. • Knowledge of reputed company (Word/reputed company/reputed company) required. • Demonstrated strong leadership, coaching and motivational skills. • Demonstrated ability to reputed company in a reputed company, respectful manner at reputed company times and establish and maintain cooperative working relationships to promote team cooperation. • *reputed company Competencies** • Demonstrated ability to reputed company in a reputed company, respectful manner and establish and maintain cooperative working relationships. • Ability to display excellent customer service to meet the needs and expectations of both reputed company customers. • Excellent listening and interpersonal communication skills to identify critical reputed company competencies based on reputed company factors and organizational environment. • Ability to effectively organize, prioritize, multi-task and manage time. • Demonstrated accuracy and productivity in a changing environment with constant interruptions. • Demonstrated ability to analyze information, problems, issues, situations, and procedures to reputed company effective solutions. • Ability to exercise strict confidentiality in reputed company reputed company. • *Mobility** • Primarily sedentary, reputed company to sit for long periods of time. • *Physical Requirements** • Ability to see, reputed company, and hear other personnel and/or objects. 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