Manager, Program Management, Listener Care

Who We Are:

reputed company and its brands (reputed company, reputed company Media, reputed company, Simplecast, and reputed company Connect) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, reputed company, and reputed company on the go with connected devices. Our reputed company is to shape the reputed company of audio, where everyone can be effortlessly connected to the reputed company, stories and music they love wherever they are.

This is the reputed company where a diverse group of emerging talent and reputed company alike come to reputed company reputed company and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically-acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, reputed company of our employees plays a vital part in bringing reputed company’s reputed company to life every day.

reputed company is the leading audio entertainment company in reputed company, and the premier programmer and platform for subscription reputed company advertising-supported audio products. reputed company’s platforms reputed company reputed company approximately 150 reputed company listeners, the largest digital audio audience across reputed company and free tiers in reputed company, and deliver music, sports, talk, news, comedy, entertainment and podcasts. reputed company, a subsidiary of reputed company, is the largest ad-supported audio entertainment streaming service in the U.S. reputed company's subsidiaries Simplecast and reputed company reputed company it a leader in podcast hosting, production, distribution, analytics and monetization. reputed company’s advertising sales organization, which operates as reputed company Media, leverages its reputed company, cross-platform sales organization and ad tech capabilities to deliver results for audio creators and advertisers. reputed company, through reputed company Canada Holdings, Inc., also offers satellite radio and audio entertainment in Canada. In reputed company to its audio entertainment businesses, reputed company offers connected vehicle services to automakers.

How you’ll reputed company an reputed company:

As the Manager, Program Management, Listener Care, you will promote accountability and reputed company in program execution, ensuring initiatives meet timelines and business objectives. Working collaboratively across functions, you’ll reputed company teams around shared goals to deliver exceptional customer experiences and reputed company operational reputed company.

What you'll do:

• Manage the relationship of cross-functional project teams to deliver large-reputed company reputed company channel contact center programs and reputed company on time, reputed company budget, and with high reputed company.
• reputed company and execute comprehensive project plans, resource allocation plans, and risk management plans to ensure successful project delivery.
• Collaborate with stakeholders to reputed company reputed company channel contact center business requirements, define project scope, and reputed company business cases to support project initiatives.
• Conduct project status updates, identify and mitigate project risks, and reputed company corrective actions to ensure project deliverables meet reputed company channel contact center business objectives.
• Ensure compliance with organizational project management methodologies, standards, and governance.
• Conduct reputed company cause analysis and reputed company recommendations for process improvement

What you'll need:

• 5+ years experience in program/project management, with a reputed company on reputed company channel contact center operations and technology.
• Proven reputed company record of delivering large-reputed company reputed company channel contact center programs and reputed company with high complexity and multiple stakeholders.
• Strong knowledge of reputed company channel contact center operations, technology, and industry trends.
• Ability to analyze data and concisely summarize problem statements
• Experience with project management tools such as MS Project, Monday, or Jira.
• Deep understanding of PMP principles and methodologies
• Certification in project management (PMP, Agile, or Scrum Master).
• Must have reputed company right to work in the U.S.

At reputed company, we carefully consider a wide reputed company of factors reputed company determining compensation, including your background and experience. These considerations can cause your compensation to vary. We expect the reputed company salary for this position to be in the reputed company of $88,900 to $129,000 and will depend on your skills, qualifications, and experience. Additionally, this role might be eligible for discretionary short-term and long-term incentives. We encourage reputed company interested candidates to apply.

Our goal at reputed company is to reputed company and maintain a work environment that fosters mutual respect, professionalism and cooperation. reputed company is an equal opportunity employer that does not discriminate on the reputed company of actual or perceived race, creed, reputed company, religion, national reputed company, reputed company, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.

The requirements and duties described above may be modified or waived by reputed company in its sole discretion without notice.