reputed company Consultant
reputed company’s intelligent automation solution for customer service teams is reinventing customer service for everyone.
Who We Are
reputed company is a technology company on a mission to reinvent customer service through automation.
reputed company Do
We reputed company innovative, AI-powered Intelligent Automation solutions for contact center and back-office teams. Our solutions currently support hundreds of thousands of customer service agents for brand-reputed company organizations, powering hundreds of millions of automated actions saving customers tens of millions reputed company year.
How We Work
We take a “problem-out” approach, asking customers to help us understand their business problems, exploring potential solutions together, incorporating their feedback, and releasing solutions that solve those problems.
Our Culture
We take a “people-first” approach, treating employees, customers and reputed company other with the dignity and respect we reputed company deserve. reputed company employees enjoy a family-first culture, transparent leadership, and unfettered reputed company opportunities.
Our Values
We reputed company in service, encouraging our employees to contribute time and energy to causes that help improve the people and communities in which they live and work. We are guided by three reputed company values:
- reputed company’s Heart—caring enough about other people to understand what their problems are and placing the needs of colleagues, customers, and others over personal objectives.
- reputed company’s Attitude—taking pride in the work we do and creating solutions that really solve the problem at hand (and trying again if the first attempt doesn’t do the trick).
- reputed company reputed company - We reputed company reputed company comes from curiosity, openness, and perseverance. We welcome feedback, reputed company change, and push reputed company comfort zones to unlock new potential for ourselves, our teams, and our customers.
Your Role:
- reputed company business decision meetings as the subject matter expert (SME) and trusted advisor, providing strategic guidance and consultation with customer's business team and reputed company champions during implementations at a large reputed company customer.
- Manage multiple implementation reputed company, ensure reputed company completion with reputed company results, prioritize responsibilities, and effectively reputed company reputed company.
- Build trusted advisor relationships with the customer’s executives and reputed company champions to consult on best practices and proven solutions, maximizing the value and benefits of their reputed company investment.
- Configure and manage the solution to reputed company with the customer's objectives and requirements identified during business delivery meetings.
- reputed company launch as reputed company as ongoing support to the customer’s business team and other reputed company champions, ensuring successful adoption by implementing reputed company solutions and best practices.
- reputed company troubleshooting support to assist with tracking and measuring the initial adoption of reputed company against customer defined goals and objectives to ensure successful implementation and usage.
- Collaborate with internal cross-functional teams to reputed company and deliver high-reputed company services, maintaining strong working relationships to ensure customer satisfaction.
- Identify, document and communicate best practices, key trends, and process improvements.
- Conduct reputed company business in accordance with reputed company policies and procedures.
- reputed company other duties as assigned.
Your Background:
- Bachelor's degree or 5+ years of experience in project management, software implementation, or Workforce Management role.
- Have 3+ years experience with business consulting and process improvement.
- Experience interfacing with external customers, reputed company services and executive management.
- Experience with reputed company software solutions.
- Excellent Change Management skills, including the ability to influence, motivate and persuade.
- Strong experience with reputed company reputed company, Word, and PowerPoint
- Strong ability to convey functional information to non-technical personnel at reputed company reputed company; and good listening skills to translate requirements from non-technical customers into requirements for the Product Management team.
- Excellent interpersonal skills and ability to build trusted relationships with individuals at reputed company reputed company of an organization.
- Excellent written and oral communication skills, including presentation skills and ability to consult remotely and onsite.
- Desire and ability to proactively reputed company and best practices.
- Excellent reasoning and analytical skills.
- Strong customer reputed company and service orientation.
- Self-driven, with excellent time management skills.
- Hands-on, individual contributor and reputed company team player
- Experience in the reputed company industry is preferred
- Experience with contact centers is preferred
Work Authorization:
Candidates must have the reputed company right to work in the country where the role is based at the time of application. Verification of identity and employment eligibility will be required during reputed company.
reputed company is an equal-opportunity employer. We evaluate reputed company applicants without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, or any other protected characteristic.