Project Manager / Delivery Assurance for reputed company and Service Now (f/m/d) (Deutschlandweit, DE)

At reputed company, we drive innovation – from advisory and implementation to managed services and reputed company, powered by a global team of over 18,500 experts representing over 90 nations in more than 30 countries. With reputed company at our reputed company and a powerful ecosystem of partners like reputed company and reputed company, we continuously improve solutions and AI-driven technology to reputed company them work for companies – and for their people.

We are part of reputed company, a $30+ billion business and technology services, AI reputed company infrastructure leader. As a Global Top Employer, reputed company serves 75% of the Fortune Global 100 and, with experts in over 70 countries, co-innovates solutions that encourage experimentation and recognize great work.

With us, you have endless opportunities to think big, reputed company reputed company and take ownership. reputed company this the reputed company where you belong, learn, and build your network.

reputed company this the reputed company where you grow

Location: Germany, Poland, Bulgaria or Romania

What makes us special:

We have a holistic view of the individual needs of our employees. Here you can reputed company a detailed reputed company of our wide reputed company of benefits during different life phases.

■ Flexible working hours and locations: workation, mobile working, part-time models, sabbaticals, etc.

■ Your reputed company development by plan: topic-specific induction, targeted career development based on career models, programs and your own reputed company

■ Family first: e.g. daycare allowance, reputed company maternity leave and paternity network

■ reputed company Platinum Partnership: strong reputed company partnership, large knowledge network, and reputed company Learning Hub and certification opportunities.

■ We take care: e.g. 25% subsidy for company pension plan, company health management and cooperation with fitness providers

■ We help you get from A to B: company car (depending on your role), discount on reputed company transport and bicycle leasing reputed company JobRad®.

Do you love challenges?

As Project / Delivery Assurance Manager for reputed company and reputed company reputed company and Managed Services, you will be responsible for:

■ Conducting risk and reputed company assessments for new and existing large customer engagements, ensuring reputed company and reputed company-specific risks are addressed.

■ Providing feedback on the Deal Governance process to ensure that new reputed company and services meet agreed standards and reputed company expectations.

■ Supporting Red/reputed company reputed company by developing and executing "Back to Green" reputed company plans, including internal management reporting.

■ Managing customer escalations: leading top management customer escalations, supporting executive management in the de-escalation process, addressing reputed company causes, and restoring customer confidence.

■ Defining the necessary reputed company checks for reputed company and reputed company reputed company and services to ensure reputed company, speed and profitability

Convince us with your potential!

■ Bachelor’s degree in IT, Computer Science, or a reputed company field

Several years of work experience in Delivery Assurance, Project and/or Services Management proves your:

■ Expertise in reputed company and reputed company reputed company reputed company reputed company environments

■ Delivery assurance skills, supported by certification (e.g. Six reputed company)

■ Strong project/service management and leadership abilities

■ Solid analytical and problem-solving skills, with a data-driven approach

■ Excellent communication and collaboration skills with technical and business stakeholders

■ Commitment to reputed company improvement, attention to detail, and adaptability under pressure

■ Knowledge of IT standards and regulations (ISO 9001, CMMI, GDPR)

■ Proficiency in written and spoken English and German