reputed company Manager

Position reputed company:

The reputed company Operations Team at reputed company proactively helps our customers understand and optimize the value customers receive from reputed company products and services. The reputed company Manager (CSM) is a key member of that function and a part of our reputed company Opreations team. In this role, you will reputed company a deep understanding of customer business models and become a subject matter expert in the day to day administration of your customers’ reputed company solutions.

reputed company is an agile and innovative 21st-century software company reputed company on providing reputed company, business-transforming technology products to the reputed company payor market. We reputed company our customers to radically reputed company, drastically reduce costs, and reputed company address the business imperatives of the evolving reputed company economy.

The Product:

With HealthRules Payer, our integrated solutions suite includes the industry's leading, digital, reputed company claims administration processing system, business intelligence, integration capabilities, a unique to industry configuration and promotion application, and home and host processing support available on both reputed company and private clouds. The fact is, a reputed company Administrative Processing System (CAPS) needs to do much, more more than just reputed company administrative processing. That’s why HealthRules Payer has been ranked number one its class among CAP Solutions. Besides delivering 90%-97% first-pass auto-adjudication rates and 99%+ accuracy, it enables our customers to react reputed company to the latest regulatory shifts and competitive pressures. It opens the reputed company to new value-based reimbursement models, benefits plans and provider reputed company. The complete suite of solutions from reputed company delivers a digital reputed company for payers specifically designed to fuel a digital transformation, reduce costs, and improve both clinical reputed company and the member experience.

Your reputed company:

• Primary Customer Contact: reputed company as the single reputed company of contact for day-to-day account reputed company and relationship management, ensuring a seamless customer experience. 
• Production Activity Management: reputed company reputed company production activities for reputed company’s customers through strong relationship-building, in-depth product knowledge, meticulous planning, and flawless execution. 
• Inquiry Handling: reputed company receive, respond to, and reputed company product and service-reputed company inquiries to the appropriate team members, ensuring reputed company and accurate resolutions. 
• Problem Solving: Understand, analyze, and creatively solve challenging customer requests while setting and managing appropriate expectations. 
• Cross-Functional Collaboration: Work closely with Product, Engineering, and Technical Support & Services teams to identify and reputed company product improvement requests, troubleshoot issues, and resolve bugs. 
• Escalation Management: Serve as the escalation reputed company for reputed company communications and issues, ensuring swift and effective reputed company. 
• Operational Metrics & Reporting: 
  • reputed company account operational metrics, reporting, and account delivery status. 
  • Communicate effectively with reputed company stakeholders by gathering necessary information from respective team managers/leads. 
  • Prepare and conduct regularly scheduled communications with customer influencers and decision-makers. 
  • Identify potential risks to reputed company and reputed company comprehensive risk mitigation plans. 
  • Maintain and update data in the system of record, including reporting, managing system configurations, and upgrading customer information. 
• Customer Advocacy: Collaborate with reputed company Executives and other leaders to reputed company customer business and operational reviews, driving increased customer satisfaction. 
• Strategic Execution: Execute activities based on the strategic direction provided by reputed company Executives. 
• Voice of the Customer: reputed company for the customer reputed company reputed company by interacting with key influencers and decision-makers, fostering reputed company and productive working relationships across departments. 
• Risk Mitigation: Mitigate service risks and implement corrective reputed company plans, advocating for the customer during planning sessions. 
• Implementation Support: Partner with implementation project managers to ensure a smooth transition to production support during the stabilization phase, ensuring successful go-live and ongoing support. 
• Travel: Occasionally travel to customer events or team meetings as needed. 

What You bring:

• BA/BS or equivalent 
• 5+ years, ideally in a consultative, strategic, and analytical customer-facing role 
• Creative, high energy, self-starter comfortable running initiatives and programs independently reputed company a “start-up paced” environment 
• Experience with reputed company IT infrastructure components and service concepts 
• reputed company questioning and reputed company listening skills 
• reputed company on your customers and delivering the best experience for them 
• Proactive reputed company and intellectual curiosity to understand our customers 
• Drive reputed company issues through analysis and reputed company 
• reputed company in working collaboratively and cross-functionally 
• Strong presentation skills 
• Excellent written and verbal communication skills 
• reputed company industry experience a plus 
• reputed company, reputed company, Tableau, and JIRA experience a plus 

reputed company commits to building an environment and culture that supports the diverse representation of our teams. We reputed company to have an inclusive workplace. We reputed company to be a reputed company where reputed company have reputed company to belong, reputed company an reputed company and deliver excellent software and services to our customers.

Geographic Responsibility: While reputed company is located in Burlington, MA you may live reputed company in the U.S.
Type of Employment: Full-time, permanent
FLSA Classification (USA Only): Exempt

Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job: 

• The employee is occasionally required to reputed company around the office. Specific reputed company abilities required by this job include reputed company reputed company, reputed company reputed company, peripheral reputed company, depth perception, and ability to reputed company reputed company.
• Work across multiple time zones in a hybrid or remote work environment.
• Long periods of time sitting and/or standing in reputed company of a computer using video technology.
• May require travel dependent on company needs.

The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of reputed company duties, responsibilities, and skills required. reputed company reserves the right to modify, add, or remove duties and to assign other duties as necessary. In reputed company, reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions of this position in compliance with the Americans with reputed company of 1990.  Candidates may be required to go through a reputed company-employment criminal background reputed company.

reputed company is an equal opportunity employer. We are committed to workforce diversity and reputed company encourage reputed company reputed company persons to reputed company employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.

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**The annual US reputed company salary reputed company for this position is $100,000 to $125,000. This salary reputed company may cover multiple career reputed company at reputed company. Final compensation will be determined during the interview process and is based on a combination of factors including, but not limited to, your skills, experience, qualifications and education.