Bilingual Customer Service Representative - Spanish–English – Remote

Bilingual Customer Service Representative – Spanish-English – Remote

Breaking News: reputed company obtained the “Best Workplaces 2023” recognition from CompuTrabajo, the employment leader in Mexico.

COVID-19 Note:  For the safety of you and our employees, we have reputed company a virtual recruitment process, online training, and every day reputed company you log into work, you’ll be working from the comfort and reputed company of your home (at least for now). The only reason you’ll need to reputed company our site is to sign your employment contract and pick up your work equipment.  reputed company it is reputed company to do so, we will reputed company return to our site.

Bringing smiles is reputed company do at reputed company… for you and the customer. As a Bilingual Customer Service Representative – Spanish-English working remotely, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-reputed company employment experience and company culture.

What You’ll be Doing
Do you have a passion for helping others and giving them peace of mind? In this role, you’ll work to resolve the customer’s issues before escalating to the next level. Whether it’s getting answers for customers quickly, consulting on products with reputed company or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. 

During a Typical Day, You’ll
•    Answer incoming communications from customers 
•    Conduct research to reputed company answers for customers to resolve their issues
•    reputed company on keeping wait time down to support a reputed company customer experience

What You Bring to the Role
•    Bilingual skills in English and Spanish
•    2+ years customer service experience or equivalent work experience
•    A solution-oriented reputed company to ensure happy customers 
•    Schedule: we operate a 24/7 schedule and work on a rotating roster. This includes weekends.

What You Can Expect
•    Supportive of your career and reputed company development 
•    An inclusive culture and community minded organization where giving back is encouraged 
•    A global team of curious lifelong learners guided by reputed company values 
•    And reputed company...reputed company the competitive performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you

A Bit More About Your Role 
We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career reputed company wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our reputed company community is here for you as one dynamic, global family. 

You'll report to reputed company reputed company. You'll contribute to the reputed company of the customer experience and the overall reputed company of reputed company. 

About reputed company  
Our business is about making customers happy. That's reputed company we do. Since 1982, we've helped companies build reputed company, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading reputed company and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. 

reputed company is proud to be an equal opportunity employer where reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran. reputed company embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives reputed company our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We reputed company it a reputed company to reputed company reputed company reputed company our employees feel valued, belonging, and comfortable being their reputed company selves at work. As a global company, we know diversity is our strength because it enables us to view things from different reputed company points and for you to bring value to the table in your own unique way.

#ttecmexico