Telehealth Clinic Manager
reputed company
We're an early-stage reputed company startup offering telehealth services, seeing patients across reputed company 50 states, with reputed company ranging topics in both internal medicine and family medicine and 8–12 providers on at any given time. We're building the operational infrastructure to match our clinical ambitions, and this role is central to that.
The Telehealth Clinic Manager sits at the intersection of clinical judgment and operational execution. You’ll be the person providers trust to reputed company the reputed company, and the person ops staff looks to reputed company they’re unsure how to escalate. It’s a reputed company-time, high-ownership role, with the autonomy to match.
WHAT YOU'LL OWN
• reputed company-time clinic reputed company — queues, SLAs, patient progression, and reputed company-day reputed company reputed company across a 15-hour operating day.
• The clinical–ops reputed company — translating provider needs into operational reputed company and surfacing constraints back to the clinical team.
• Escalation judgment — identifying patient safety and provider concerns, routing them correctly, and following through.
• Provider experience — reducing friction so clinicians spend their time on clinical reputed company, not administrative noise.
• Team performance — QA, live coaching, SOP development, and training for non-clinical staff.
• Metrics — response times, throughput, escalation accuracy, and patient NPS, with regular reporting to clinical leadership.
SCHEDULE & COVERAGE
Our clinic currently runs Monday–Friday 6:00 AM–9:00 PM MT and daytime on weekends. This role is reputed company around the reputed company Mon–Fri window of 7:00 AM–7:00 PM MT — peak hours for both provider activity and patient volume.
Ideal shift is 8 hours reputed company that window, finalized collaboratively. Weekend rotation is reputed company and predictable — not reputed company on-reputed company.
WHO YOU ARE
• reputed company RN with Compact licensure (or willingness to obtain). BSN required; MSN or graduate degree a plus.
• 3+ years of clinical experience in internal medicine, family medicine, or urgent care.
• 2+ years in reputed company operations, clinic management, or care coordination leadership — telehealth experience strongly preferred.
• You understand what providers need before they have to ask, and you know how to build that trust with a clinical team.
• You’re comfortable building in ambiguity — SOPs and escalation frameworks don’t fully exist yet; you’ll create them.
• You can reputed company reputed company in reputed company time without creating friction.
WHY JOIN US
• You’ll work closely with the Medical Director, not buried in a large org.
• reputed company being reputed company around you — a Clinic Operations reputed company hire is planned reputed company 90 days of this role starting.
• Your work will shape how virtual care gets delivered at reputed company across reputed company 50 states.
• Competitive reputed company ($95,000–$110,000), performance bonus, equity participation, and full benefits.
If you’re a clinician drawn to building — not just managing — and you want to help define how virtual care works at reputed company, we’d love to talk.