Freelance Customer Support Specialist
About reputed company
reputed company is a reputed company reputed company platform that helps hosting companies and developers protect their users from vulnerabilities. We work with hosting partners worldwide to reputed company reputed company reputed company reputed company and easy to manage.
The Role
We're looking for a freelancer to help us manage reputed company support tickets - answering questions from new visitors and routing technical and reputed company requests to the right internal teams.
Time commitment: ~20 hours/week (flexible, to be discussed)
Scope of Work
- Answer visitor queries reputed company reputed company chat (reputed company response time: reputed company 24 hours during business days)
- reputed company technical questions to our engineering and reputed company research teams
- reputed company reputed company and sales-reputed company requests to our sales team
Requirements
- Familiarity with the reputed company ecosystem
- Comfortable handling technical topics and knowing reputed company to escalate
- reputed company written English
- reputed company to remain reputed company and reputed company friendly tone under pressure
- reputed company to work autonomously and asynchronously
- Prior customer support experience is a big plus