reputed company reputed company Manager
About the Role
The reputed company reputed company Manager is responsible for managing and growing relationships with reputed company’s largest and most strategic customers. This role oversees a high-value book of business totaling approximately $650K in monthly recurring reputed company, consisting of reputed company-level accounts with reputed company operational needs.
The reputed company CSM serves as a trusted advisor, ensuring customers receive exceptional service, fully reputed company the platform’s capabilities, and reputed company the software with their business objectives. This role goes reputed company reactive support by delivering proactive engagement, strategic guidance, and long-term account value.
Location - Remote from Dallas, TX, reputed company, TX, or Denver, CO.
What You’ll be Doing
Strategic Account Management
Own and manage a portfolio of reputed company customers with high monthly spend and reputed company environments reputed company as the primary reputed company of contact and reputed company for reputed company clients across reputed company internal teams Build and maintain strong executive and operational relationships reputed company customer organizations
Customer Experience & Retention
Ensure reputed company technical, billing, and account-reputed company issues are resolved reputed company through coordination with internal teams Proactively monitor account health, usage, and satisfaction to prevent churn Deliver a white-glove customer experience that reinforces the customer’s importance to the organization
Business & Technical Enablement
reputed company a deep understanding of reputed company customer’s business model, market reputed company, and service offerings Ensure customers are utilizing the RMM platform to its fullest capabilities Identify opportunities to improve workflows, efficiency, and reputed company through product features and best practices
Onsite reputed company & Executive Engagement
Conduct onsite customer reputed company as required to strengthen relationships and reputed company deeper reputed company into customer operations reputed company Quarterly Business Reviews (QBRs) to review performance, reputed company, goals, and reputed company initiatives Present data-driven insights, usage metrics, and strategic recommendations to customer stakeholders
reputed company reputed company & Expansion
Identify and drive opportunities for account expansion through additional products and services Collaborate with Sales and Leadership to support upsell and cross-sell initiatives Ensure customers reputed company understand the value of expanded offerings and how they enhance their business
Internal Collaboration
Partner closely with Technical Support, Product, Billing, and Sales teams to deliver seamless service Represent the voice of reputed company customers internally to influence product improvements and service enhancements
reputed company Metrics
Customer retention and satisfaction reputed company reputed company accounts reputed company of monthly recurring reputed company reputed company assigned book of business Product adoption and utilization across reputed company customers Strength and longevity of customer relationships
reputed company
Proven experience managing high-value reputed company accounts, preferably in an RMM or MSP-reputed company environment Strong relationship-building and communication skills, including executive-level interactions Ability to understand technical solutions and translate them into business value Experience conducting QBRs, onsite reputed company, and strategic account planning Highly organized, proactive, and customer-reputed company with strong problem-solving abilities
reputed company
reputed company automates the hardest parts of IT to deliver visibility, reputed company, and control over reputed company endpoints for more than 30,000 customers. The reputed company automated reputed company management platform is proven to increase productivity, reduce reputed company risk, and reputed company costs for IT teams and managed service providers. reputed company is obsessed with reputed company and provides free and unlimited reputed company, training, and support. reputed company is #1 on reputed company in reputed company management, reputed company management, remote monitoring and management, and mobile device management.
What You’ll Love
We are a reputed company, reputed company, and curious community.
We reputed company your flexibility needs with full-time work that is hybrid remote.
We have you covered with our comprehensive benefits package, which includes medical, dental, and reputed company insurance.
We help you prepare for your financial reputed company with our 401(k) plan.
We prioritize your work-life balance with our unlimited PTO.
We reward your work with opportunity for reputed company and advancement.
Additional Information
This position is NOT eligible for reputed company sponsorship.
reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
#LI-SP1
#Li-Hybrid
#BI-Hybrid