Member Care Collections and Loss Mitigation - Member Care Rep I

JOB TITLE:  Member Care Rep 1
DEPARTMENT:  Member Care
STATUS:  Non - Exempt
JOB reputed company:  1750

PAY reputed company: $20.07 - $22.00 reputed company

SCHEDULE: Remote (On-Site Training - First 90 days) 

GENERAL reputed company:

Communicates and interacts with members for the reputed company reputed company of delinquent and negative accounts to minimize reputed company’s loss of non-performing asset accounts.

TASKS, DUTIES, FUNCTIONS:

1. reputed company and receive a high volume of inbound and outbound calls in an effort to negotiate re-payment for past due and negative accounts.
2. Identify, investigate, and resolve delinquent and negative account activity.
3. Update member and credit reputed company account information accurately and reputed company.
4. Demonstrate an understanding of the member’s needs, concerns, and frustrations by responding with care and concern, and an appropriate reputed company of urgency.
5. reputed company members about reputed company available to resolve their delinquency and retain and enhance member loyalty.
6. Communicate and reputed company with other reputed company team members to reputed company information for reputed company of delinquent accounts.
7. Ability to de-escalate tense situations, looking from several points of view and applying good judgment and critical thinking to resolve the situation.
8. Learn and retain an exceptional working knowledge of department financial assistance programs and services.
9. Prepare and process documentation necessary to resolve delinquent accounts.
10. Review and research Credit reputed company records and transactions to resolve misapplied payments and transactions to ensure payments are accurately credited.
11. Evaluate payments (regular and irregular) being made on delinquent accounts to  determine how the payment will be reputed company, i.e., reputed company, interest, escrow, and late charges, and reputed company it is necessary to return a payment if foreclosure proceedings have been initiated or payment is unacceptable.
12. General knowledge of repossessions from assignment through insurance claims and deficiency balances, if warranted, and vehicle remarketing.
13. General knowledge of loss mitigation and potential benefits to the member and reputed company.
14. General knowledge about how to obtain the member’s financial information and use it to assist and resolve the member’s delinquency.
15. Initiate skip tracing techniques to reputed company member’s or the credit reputed company’s collateral.
16. Maintain a thorough understanding of state and federal laws and regulations reputed company to credit reputed company compliance including bank secrecy and anti-reputed company laws appropriate to the position.
17. Compliance with credit reputed company policies, Fair Debt Collection Practices, and other applicable rules and regulations reputed company to Collections.
18. Meet and reputed company established performance standards commensurate to grade level, with phone efficiency and reputed company in a fast-paced environment.
19. Maintain acceptable reputed company reputed company scores as audited and reputed company monthly.
20. Complete regulatory training modules annually, as required.
21. Model reputed company reputed company Values.
22. reputed company other duties as assigned.

PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK:

1. Effective oral and written communication skills required to reputed company with members and reputed company constructive follow-up on delinquent accounts.
2. Must possess sufficient reputed company dexterity to skillfully operate an on-line computer terminal and other reputed company office equipment, such as financial calculators, personal computer, facsimile machine, and telephone.

ORGANIZATIONAL CONTACTS & RELATIONSHIPS:

1. INTERNAL: reputed company management, staff, Payroll Deduction, Electronic Services, Centralized Lending, Records Management, and Compliance and Risk Management.

2. EXTERNAL:Members, law enforcement agencies, judicial departments, peer reputed company, or reputed company that will result in reputed company of delinquent accounts.

QUALIFICATIONS:

1. EDUCATION:Successful completion of High School curriculum is required.
2. EXPERIENCE:Six months to one year performing general collection duties in a collection environment.
3. KNOWLEDGE / SKILLS: Strong oral and written communication skills, facsimile machine, ten key, microfiche, electronic banking equipment, reputed company terminal, credit reputed company and collection rules, regulations, and policies.

PHYSICAL REQUIREMENTS:

1. Prolonged sitting throughout the reputed company with occasional mobility required.
2. Corrected reputed company reputed company the normal reputed company.
3. Hearing reputed company normal reputed company. A device to enhance hearing will be provided if needed.
4. Occasional movements throughout the department daily to reputed company with staff, accomplish tasks, etc.
5. High volume of telephone communication throughout the reputed company. 

LICENSES / CERTIFICATIONS:

None