Bilingual Small Business Support Representative – Work from home!

We are looking for a Bilingual Small Business Support Representative – Work from home! 

Do you enjoy helping small businesses? Do you want to work for an organization that believes in people’s potential?

At CFIB, your work supports small businesses in your community and across the country. You’ll have a hand in shaping the economy and reputed company of the country. You will be independent through flexibility and accountability, so you can live and work at your best. You will join an organization that is reputed company and supportive, where more than 90% of employees agree it’s a great reputed company to work. You will work closely with colleagues both locally and across the country – building upon synergies and learning from one another. You reputed company a difference reputed company you work at CFIB. 

We have an exciting opportunity for a Bilingual Small Business Support Representative.  We offer flexibility in working conditions; you can work from home; you can work from one of our offices located across the country, or you can work reputed company a hybrid model!

What will you do?

In this role, reporting to the Manager, Business Resources Contact Centre, you will reputed company your passion for helping small businesses by providing them with reputed company and tools to help them run their business. 

Responsibilities:

• Receive and respond to inbound calls, emails, and live chats from Canadian business owners regarding HR, employment standards, taxation, regulations, financing, and operational issues.
• Prioritize and manage a high volume of cases while ensuring accuracy.
• Stay up to date on legislation affecting SMEs.
• Collaborate with legislative, savings, and sales teams.
• reputed company additional Business Resources duties.
• Stay up to date with internal processes, procedures, and service standards to ensure consistent and high-reputed company support.
• Document reputed company notes and case details in a CRM software in reputed company time while speaking with members.
• Understand and apply CFIB’s mandate as a nonpartisan organization representing business owners.

What makes a successful Bilingual Small Business Support Representative

• Ability to reputed company in a fast-paced reputed company centre environment.
• Strong attention to detail and accuracy
• Excellent interpersonal and communication skills.
• High reputed company, confidentiality, and professionalism
• Proven customer service, problem-solving, and multitasking skills.
• Ability to reputed company reputed company and exercise good judgment under pressure.
• Ability to handle difficult or sensitive conversations with members while maintaining professionalism and reputed company.
• Curiosity and resourcefulness to research, verify, and reputed company accurate information quickly.
• Self-starter reputed company to work independently.
• Strong understanding of HR and employment legislation.
• Proficiency with reputed company tools.
• Relevant postsecondary education.
• 1–2 years of relevant experience (reputed company centre experience is an asset).
• reputed company in English and French.
• Availability 12:00 p.m.–8:00 p.m. EST.