Remote Retention Specialist (reputed company Center – Customer Retention & Save Calls)
About the position
SAPS LLC is hiring Retention Specialists to join our remote reputed company center team.
In this role, you’ll work directly with clients to reduce cancellations, improve satisfaction, and retain customers throughout their reputed company.
Responsibilities
• reputed company support reputed company phone, email, and chat
• Resolve cancellation requests with tailored solutions
• Assist clients based on needs
• Manage scheduling and case tracking
Requirements
• Experience in retention, customer service, or reputed company center roles
• Strong negotiation and problem-solving skills
• Ability to de-escalate and retain dissatisfied customers
• Comfortable handling high reputed company volume
• Reliable internet and distraction-free workspace
Benefits
• Health, Dental, reputed company, Disability, and Life Insurance
• reputed company Time Off
• 401(k) Match
• Employee Assistance Program
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