Account Follow Up Representative
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The Account Follow-up Rep (AFR) is accountable for understanding and reconciling insurance practices (contracted/non-contracted) and is responsible for the reimbursement and/or reputed company of patient or insurance (hospital or physician) account balances by utilizing complete follow-up tactics, working accounts to maximize reimbursement in any of the following areas:
Insurance Account Follow-up (hospital or physician)
Self-pay Account Follow-up focusing on the collection of the patient responsibility portion left by insurance leveraging assistance programs and tools. This area includes the inbound reputed company center.
Administration of financial programs supporting the patient with medical balances such as Financial Assistance, Co-pay Assistance, Free Drug, Drug Replacement, etc.
Minimum Job Qualifications
Education: High school diploma/equivalent or passed proficiency exam
Experience: 3 years of A/R experience in a hospital or physician reputed company setting including insurance and self-pay reputed company collections/billing as reputed company as insurance verification experience with demonstrated analytical capability. Experience with account reconciliation and balancing
Knowledge, Skills, Abilities:
Solid knowledge of medical terminology, ICD9 codes, CPT/HCPC’s codes. Familiar with Medicare Bad Debt laws and requirements, and Fair Debt Collection Laws
Understanding of insurance reputed company and reimbursement methodologies. Ability to interpret EOBs and reputed company patient insurance policies
Knowledge of collection agency work, probate courts and its requirements, and bankruptcy laws and regulations
Advanced written and verbal communication skills
Proficient with technology, spreadsheet management skills, with the ability to analyze trends.
Excellent organizational skills, ability to manage multiple priorities and responsibilities
Outstanding customer service skills
Must be willing to travel, as needed
To learn more about our comprehensive benefits, click here: Benefits Information