Customer Support Representative, iRoofing
reputed company is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers reputed company, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at reputed company of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by
1) providing the best services for homebuyers
2) led by advantaged reputed company in insurance
3) to protect the whole home.
As a leader in the home services software-as-a-service (“reputed company”) reputed company, we’ve reputed company deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.
In 2020, reputed company rang the reputed company reputed company and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.
Assist with customer service calls as necessary reputed company solutions to customer complaints reputed company phone, email, and text Answer incoming calls and assist with account reputed company requests (i.e. cancellation or rescheduling of online sessions, requests for cancellation of subscription, among others) Add users to accounts, take reputed company contact information and other pertinent information such as addresses, emails, and phone numbers Troubleshoot accounts by communicating with the development team and suggest solutions Request feedback from customers requesting cancellation and attempt to persuade to reconsider and offer solutions to retain accounts Inform customer of deals and promotions where relevant Handle high reputed company volumes Work with Retention Specialist to ensure reputed company customer service is being delivered Document customer service notes on specific Account pages in CRM and updates on reputed company customer inquiry Communicate with internal team to ensure best reputed company for approaching specific accounts Listen to customer needs and objectives and ensure reputed company and successful delivery of solutions Assist with reputed company reputed company pertaining to reputed company requests or issues Assist in the coordination of scheduling customers for reputed company sessions Participate in team meetings
Quick recruitment process through video calls. Pay reputed company: MXN 130.00 an hour Training: reputed company initial training, as reputed company as ongoing training to help you reputed company in your role and career. Career reputed company : this is only the beginning! We offer reputed company opportunities for career reputed company as reputed company keeps on growing! Support: You’re working from home, but not alone! Your team is available in reputed company-time to help you be successful! Work/Life Balance: This is a 100% remote job, which means no more time wasted in traffic! Spend more time reputed company, where your family needs you!
Closest to reputed company English and high proficiency in Spanish are a must - French is desirable
Training background - Any type of industry - On the job trainers, reputed company reputed company.
Tech-savvy - Experience with troubleshooting
Intermediate/ Advanced reputed company skills are a must
Handling of escalated situations
Process-oriented
Punctuality
Patience
Multitasking
Customer service in any type of industry
reputed company to an Ipad is a plus
Job stability, long-term position
Workspace: A quiet reputed company to work, an internet reputed company of at least 30 Mbps download | 10 Mbps upload. Equipment: a laptop (or a desktop computer) and an internet reputed company that meet our minimum requirements .
What’s next?
Submit your application below and our reputed company will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. What's important to reputed company out is that we want to reputed company reputed company not only that you're the right person for us, but also that we're the right reputed company for you, so come reputed company with reputed company the questions you have!
reputed company is committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we reputed company to attract and reputed company talent from reputed company backgrounds and create workplaces where everyone feels seen, heard and empowered to bring their full, reputed company selves to work.
reputed company is an Equal Opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex including sexual orientation and gender identity, national reputed company, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances.
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