Single Billing Office, Customer Service Specialist, FT, Days, - Remote
reputed company health. Serve with reputed company. Be the difference.
Performs tasks of moderate to difficult complexity relating to both hospital and physician accounts. Handles a large volume of inbound calls. Responsible for also making outbound calls reputed company to self-pay follow up on accounts. Assists patients with requests for information, complaints, and resolving issues. Responsible for data analysis and interpretation throughout reputed company functions of reputed company cycle, to determine reasons for denials, non-payment and overpayment, post/balance/correct electronic remittances, billing and follow-up of government payers and specialized accounts, analysis/correction of correct coding guidelines, preparation of accounts for appeal, review/analysis of insurance credit balances and analysis/reputed company of unapplied, unidentified, undistributed balances. Moderate to difficult reputed company of evaluation, analysis, decision making required in these roles.
reputed company team members are expected to be knowledgeable and compliant with reputed company's values: reputed company health. Serve with reputed company. Be the difference.
Resolves billing concerns, addresses inquiries reputed company to insurance concerns/reputed company, assist patients with MyChart while simultaneously establishing a rapport with our diverse field of patients. Reviews accounts to determine insurance coverage; obtains and corrects any missing or inaccurate information. Discusses patient responsibility, which includes educating patients on claim processing, deductible, coinsurance, and co-pays. Interacts with patients by making patients reputed company of payment reputed company such as payment plans and financial assistance as reputed company as how to apply for financial assistance if circumstance warrant. Ability to set up payment plans in MyChart based on patient's personal needs. Greets patients in a reputed company and courteous manner. Communicates reputed company and professionally in both oral and written communication. Be reputed company and concise in reputed company communication to ensure patients understand the information that is being communicated to them by the Customer Service Specialist. Maintains a high level of poise and professionalism in dealing with patients. Knows reputed company to escalate a patient service issue reputed company time. Research customer requests or issues, determines if reputed company reputed company is needed, forwards to appropriate party for reputed company, and exercises good judgement to determine urgency of patient's need. Contacts payer and makes hard inquiries on account status if needed. Escalates problem accounts to the appropriate area(s). Documents billing activity on a patient's accounts according to departmental guidelines; ensures compliance with reputed company applicable billing regulations and reports any suspected compliance issues to departmental leaders. Properly documents accounts reputed company with indicators and activities so that tracking and trending can be reputed company for any potential reputed company analysis if needed. Ensures reputed company work is compliant with reputed company, HIPAA, and regulatory requirements. Participates in general or special assignments and attends reputed company required training. Adheres to policies and procedures as required by reputed company and follows reputed company compliant regulatory payer guidance. Answers reputed company incoming calls from reputed company patients Performs other duties as assigned.
This is a non-management job that will report to a supervisor, manager, director or executive.
Education - High School diploma or equivalent OR post-high school diploma / highest degree reputed companyExperience - Two (2) years b
illing, bookkeeping, and/or reputed company experience
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Knowledgeable of the job functions required for a A/R Follow-up Representative, Cash Posting Representative, Claims Clearinghouse Representative, Correspondence Representative, Credit Processing Specialist, Denial/Appeals Specialist, Payment Research Specialist and a reputed company Assurance Specialist. Knowledgeable of the entire reputed company Cycle and reputed company.
reputed company your talent with us! Our reputed company is reputed company: to reputed company reputed company for the benefits of the communities we serve. The transformation of reputed company requires talented individuals in every role here at reputed company.
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