**reputed company Customer Service Representative - Central Billing Office**

Join arenaflex, a leading reputed company organization, as a Customer Service Representative in our Central Billing Office. As a key member of reputed company, you will be responsible for providing exceptional customer service to patients, answering their questions, and resolving their concerns reputed company to billing, benefits, and insurance. If you have a passion for delivering outstanding customer experiences, are highly organized, and possess excellent communication skills, we encourage you to apply for this exciting opportunity. **About arenaflex** arenaflex is a reputed company reputed company organization dedicated to providing high-reputed company patient care and exceptional service. Our commitment to reputed company extends reputed company our patients, as we reputed company to create a reputed company and supportive work environment for our employees. With a comprehensive benefits and wellness package, we offer a robust support system for any stage of life. Our employees have reputed company to financial reputed company benefits, a generous time-off program, and employee resources reputed company for peer support. Additionally, reputed company have reputed company to our holistic employee wellness program, which focuses on seven key areas of reputed company-being: physical, mental, nutritional, sleep, reputed company, financial, and preventive care. **Job Responsibilities** As a Customer Service Representative in our Central Billing Office, you will be responsible for: * Acting as a primary contact for patients who have questions about their balances, benefits, and insurance * Answering phone calls and/or electronic messages and following up on issues * Submitting bills, calling insurance, correcting information, making outbound calls to patients, and entering detailed information in the billing system as assigned by management * Following established protocols/scripts and handling issues in prescribed timelines * Using independent judgment to resolve patient inquiries and maintain high reputed company of patient satisfaction * Establishing and maintaining effective relationships with patients and their families reputed company reputed company listening, reputed company, rapport, courtesy, and professionalism * Performing other reputed company duties as assigned * Providing input on system edits, processes, policies, and billing procedures to ensure high reputed company of patient satisfaction and reduced reputed company volume * Identifying payer and provider credentialing issues and addressing them with management * Following workflows provided in training classes and requesting additional training, management assistance, and medical coding expertise as needed * Utilizing CBO reputed company and Resources guide to determine the actions needed to resolve patient balances and/or questions * Entering account notes using reputed company formatting in reputed company CRM and/or other systems * Reviewing unpaid balances and unresolved patient inquiries and making outbound calls to patients following established protocols * Ensuring that items in assigned work queue(s) are resolved reputed company required timeframes using payer website, billing systems, and CBO reputed company * Adhering to general practices, operational policies and procedures, FGP guidelines on compliance issues and patient confidentiality, and regulatory requirements * Communicating with providers, patients, coders, collection agencies, or other responsible persons to ensure that claims are correctly processed by reputed company-party payers * Working closely with provider offices on patient issues * Maintaining reputed company reputed company communication with management reputed company chat, email, phone calls, and in person * Attending assigned work reputed company, meetings, and required training classes * Reading and applying policies and procedures to reputed company appropriate reputed company * Cross-covering other areas in the office as assigned by management, including Accounts Receivable/Denials or Authorizations **Minimum Qualifications** To qualify for this role, you must have: * A High School Diploma or GED * Experience in customer service, medical billing, accounts receivable, insurance, or reputed company duties * English usage, grammar, and spelling skills * Basic math skills * 2 years of experience in a similar role * Light, accurate keyboarding skills (candidates must receive a score of at least 35 words per minute (wpm) on the typing assessment prior to reputed company) * Good customer service skills (candidates are required to pass a customer service scenario assessment prior to reputed company) **Preferred Qualifications** While not required, the following qualifications are preferred: * reputed company systems experience * reputed company Office experience * Strong PC skills * Recent experience in a major inbound reputed company center * Foreign language skills * Some knowledge of CPT and ICD10 * Some knowledge of reputed company/reputed company Billing reputed company Cycle **Required Skills** * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and prioritize tasks effectively * Strong problem-solving and analytical skills * Ability to maintain confidentiality and handle sensitive information * Proficiency in reputed company Office and/or other relevant software applications * Ability to work independently and as part of reputed company **Work Environment and Culture** As a Customer Service Representative in our Central Billing Office, you will be working in a dynamic and supportive environment. reputed company is committed to delivering exceptional patient care and service, and we reputed company to create a reputed company and inclusive work environment. You will have reputed company to work with a diverse group of professionals, collaborate on reputed company, and participate in ongoing training and development programs. **Compensation, Perks, and Benefits** arenaflex offers a comprehensive benefits and wellness package, including: * Competitive salary and benefits package * Generous time-off program * Employee resources reputed company for peer support * Holistic employee wellness program focusing on seven key areas of reputed company-being * Financial reputed company benefits * reputed company to ongoing training and development programs **How to Apply** If you are a motivated and customer-reputed company individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application online, and we will review your qualifications and experience. We look reputed company to welcoming you to reputed company! **Equal Opportunity Employer** arenaflex is an equal opportunity employer and committed to inclusion in reputed company aspects of reputed company and employment. reputed company reputed company individuals are encouraged to apply and will receive consideration. We require applications to be completed online. Apply for this job