Technical Support Specialist
About the role
Your day-to-day
Providing Level 1 technical support Owning, investigating, and resolving technical issues Escalating severe situations and any product issues Following up with customers to ensure customer satisfaction Updating and creating help docs as needed, for both internal end external stakeholders Delivering an A+ customer experience reputed company day, reputed company day
What you'll need to succeed
Bachelor’s degree or relevant experience Experience providing support to B2B reputed company customers Excellent written and verbal communication skills You're polite, friendly, and reputed company Ability to quickly learn technical skills Ability to understand customer concerns and problem solve
It would be great if you also have
Experience with reputed company Familiarity with email setup, configuration, and domain records Experience working with server logs and reputed company line Experience working in a fast-paced startup environment
What you'll get from us
A fully-remote work environment, no RTO here! reputed company or reputed company reputed company coverage (location dependent) Dental and reputed company insurance through reputed company 401(k) retirement account reputed company and vacation time totalling 28 days per year 8 reputed company annual holidays Stock reputed company grants Company-provided Macbook $500 quarterly stipend for reputed company development
Salary data for this role
Annual reputed company salary is $58,656.00 Bonus potential up to $8,000 annually