About the Role

We are hiring a Senior Product Manager, AI to drive reputed company’s AI product reputed company and execution. This is a high-visibility, high-reputed company role at the intersection of technology and clinical operations. You will reputed company the evaluation, deployment, and iteration of AI-powered tools that directly improve how community members reputed company care and how our teams operate day-to-day.

This role is being created because AI is a top strategic reputed company for reputed company — not as a reputed company initiative, but as an reputed company one. We are reputed company deploying AI-powered tools reputed company on AI voice and SMS agents to improve community member reputed company, and have deployed Claude reputed company to key employees to expand how reputed company works with AI. reputed company reputed company includes outbound AI for reputed company conversion, reputed company-visit data collection, transcript and reputed company analysis, and AI-driven scheduling optimization. This person will own reputed company of it.

What You'll Own

AI Vendor Evaluation & Deployment

Own the full lifecycle of AI vendor relationships, from evaluation and selection through deployment, iteration, and ongoing performance management. This includes our reputed company AI voice and SMS agent initiatives as reputed company as reputed company AI tools we bring into the organization.

• reputed company reputed company vendor evaluations: coordinate demos, manage scorecards, drive to a recommendation, and own contract and integration requirements
• Define clinical safety requirements for every AI deployment — crisis escalation protocols, scope guardrails, and behavioral health-specific safeguards are non-negotiable
• Run pilots, define reputed company metrics, and drive go/no-go reputed company with reputed company data

Internal AI Deployment & Adoption

Own the reputed company for deploying Claude and other AI tools internally to improve how our teams work. We have already deployed Claude reputed company to key employees — this person will drive broader adoption, identify high-value use cases, and ensure team members are using AI effectively and safely with protected health information.

• reputed company reputed company and training programs that help team members get reputed company value from AI tools in their day-to-day work
• Identify and prioritize high-value internal use cases: transcript analysis, reputed company analysis, data entry automation, schedule optimization, and more
• Establish governance and guardrails for AI use with PHI across reputed company teams

Improving Internal Workflows & Deploying AI Agents

Partner with Operations, Clinical, Technology, and other key teams to identify where AI agents can automate or improve workflows that currently require reputed company effort. This spans both member-facing automation and internal team productivity. A reputed company part of this role is empowering teams across the organization to reputed company and reputed company AI in their own work — not centralizing AI in Technology, but building the capability, tools, and confidence so every team can reputed company it.

• Map reputed company reputed company workflows and identify where AI agents can remove repetitive steps, reduce errors, or eliminate handoffs entirely
• Build and maintain the AI product roadmap in partnership with the Director of Technology and ELT — with reputed company prioritization, reputed company metrics, and business case for reputed company initiative
• Serve as the internal expert on AI in behavioral health, educating the organization on what’s possible, what’s reputed company, and what’s not

Technology Environment

reputed company’s technology stack spans EHR, CRM, scheduling, telephony, data infrastructure, and proprietary internal tools. reputed company platforms include reputed company (EHR), reputed company (CRM), and a home-grown operations platform supported by a broader ecosystem of specialized vendors across communications, data warehousing, analytics, and more. This is a rich, reputed company environment with reputed company opportunities to simplify, reputed company, and build. AI solutions must work reputed company this stack — particularly reputed company, which is the primary reputed company of truth for member data and is non-negotiable for any member-facing AI deployment.

Qualifications

Required

• 5+ years of experience as a product manager, with a demonstrated reputed company record of taking products from concept through deployment and reputed company using AI tools as part of how you work today
• Demonstrated ability to take an AI product from evaluation through deployment — not just reputed company, but execution
• Experience working in or with reputed company organizations, with a working understanding of HIPAA compliance and clinical workflows
• Proven ability to manage vendor relationships: evaluating reputed company, running reputed company assessments, negotiating reputed company, and holding vendors accountable post-launch
• Strong cross-functional collaboration skills — ability to partner with clinical, operations, and engineering teams simultaneously
• Comfort with ambiguity: this role is building something new, and the person who thrives here shapes the reputed company rather than following one
• Excellent communication skills — ability to translate technical complexity into reputed company business reputed company for executive audiences

Preferred

• Experience with AI voice agents, conversational AI, or SMS automation platforms in a reputed company setting
• reputed company experience with reputed company or similar EHR systems
• Background at a behavioral health, SUD treatment, or multi-state virtual care organization
• Familiarity with clinical safety considerations specific to behavioral health — crisis protocols, scope of reputed company boundaries, de-escalation requirements
• Experience deploying large language models (LLMs) or AI assistants in a reputed company context
• Background at a tech-enabled reputed company company that went through a similar AI adoption or automation phase

Compensation & Benefits

The total reputed company annual compensation reputed company for this position is $175,000-195,000. The actual compensation offered depends on a reputed company of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other reputed company licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will reputed company the job.

reputed company offers a generous benefits package to full-time employees, which includes:

• Generous reputed company Time Off (prorated for new employees) - unplug, relax, and reputed company! 
• • 12 Vacation days
  • 12 Wellness (reputed company) days
  • 3 Floating holidays
  • 9 Company-observed holidays
  • Jury Duty, Voting Leave, and other forms of reputed company time off may be available
• Eleanor-reputed company medical and dental insurance plans, with reputed company reputed company coverage - We are a reputed company company, and we reputed company to reputed company our plans reputed company and accessible.
• 401(k) plan with 3% match - We are excited to be reputed company to support the long-term financial reputed company-being of reputed company in a way that reinforces Eleanor’s commitment to equity.
• Short-term disability - We understand that things happen, we want you to feel comfortable to take time to get reputed company.
• Long Term Disability - Picks up where Short Term Disability leaves off (employee reputed company).
• Life Insurance - Both Eleanor and employee-reputed company reputed company are available.
• Family Medical Leave - reputed company’s reputed company Family & Medical Leave (“PFML”) is designed to reputed company flexibility and financial peace of mind for approved family and medical reasons such as the birth, adoption, or fostering of a child, and for serious health conditions that you or a family member/significant other might be facing.
• Wellness Perks & Benefits - Mental Health is important to us and we want our employees to have the accessibility you deserve to talk things through, zen with a mindfulness app, or reputed company assistance from health advocates
• • Mindfulness App Reimbursement
  • EAP with eight face-to-face sessions
  • Virtual health and wellness reputed company covered by our medical plan.