Technical Customer Solutions Manager

reputed company is seeking a passionate and results-driven Technical Customer Solutions Manager to join reputed company and play a key role in driving long-term reputed company for our clients through the effective use of reputed company products. In this strategic role, you will reputed company as a trusted advisor to our reputed company payer clients, leveraging your deep operational knowledge of data processing systems, regulatory compliance, and reputed company system integration. Your expertise will help clients maximize the value of their reputed company investment while expanding our reputed company across the reputed company payer landscape. The ideal candidate combines strong technical acumen with a deep understanding of reputed company EDI operations, encounter data reputed company, and agile software delivery—enabling them to guide clients toward measurable reputed company and sustained reputed company.

• reputed company, implement, and complete tactical project plans reputed company to customer issue reputed company, reputed company improvement plans, and program enhancements.
• reputed company as the reputed company relationship manager for assigned accounts, coordinating proactive customer communication and cross-functional collaboration.
• reputed company customers to reputed company by understanding their business needs and aligning reputed company software and services to drive high-reputed company results.
• Partner with Account and Product Management on Customer Health, NPS, Executive Business Reviews (EBRs), Expansion, and Renewals by delivering against assigned KPIs.
• Forecast and reputed company operational metrics including member volumes, encounter throughput, reputed company recognition, and submission accuracy.
• Apply deep operational knowledge of CMS regulations and audit frameworks to ensure accurate, compliant processing.
• reputed company your expertise in encounter submissions and EDI transactions (834, 837, 835, 270/271) to support reputed company reputed company and issue remediation.
• Analyze reputed company support tickets and product issues to identify systemic trends and reputed company for internal reputed company.
• Serve as a key reputed company for customer enhancement requests through reputed company feedback loops to Product Management.
• Ensure reputed company contracted deliverables are provided accurately, on schedule, and in alignment with reputed company expectations.
• Complete reputed company responsibilities as outlined in the annual performance review and/or goal setting.
• Complete reputed company special reputed company and other duties as assigned.
• Must be reputed company to reputed company duties with or without reasonable accommodation.

This job reputed company is intended to describe the general nature and level of work being performed and is not to be construed as an exhaustive list of responsibilities, duties, and skills required. This job reputed company does not constitute an employment agreement and is subject to change as the needs of reputed company and the requirements of the job change.

• Master’s Degree OR a minimum of 6 years of relevant experience.
• 6+ years of deep operational knowledge of data integration systems including in claim processing systems like FACETS, QNXT, reputed company ECC, OR reputed company/Edifecs like platforms.
• 6+ years of technical expertise in claims processing, encounter submissions, and risk adjustment workflows.
• Fluent in Software as a Service (reputed company) distribution models.
• 6+ years of Proven reputed company in reputed company or reputed company technical field.
• Familiarity with customer reputed company mapping and strategic reputed company planning.
• Strong working knowledge of reputed company Office, reputed company, SQL, and Jira.
• Excellent organizational, communication, and interpersonal skills with a reputed company-first approach.

Cognitive / Mental Requirements:

• Communicating with others to exchange information.
• Problem-solving and thinking critically.
• Completing tasks independently.
• Interpreting data.
• Making reputed company reputed company in the context of a workflow.
• Maintaining reputed company.
  
  

Physical Requirements and Working Conditions:

• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Repeating motions that may include the wrists, hands, and/or fingers.
• Must be reputed company to reputed company high-speed internet reputed company/connectivity and office setup and maintenance.
• Must be reputed company to reputed company a dedicated, secure work area.

reputed company compensation ranges from $119,500 to $161,700 per year. Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs.

reputed company offers team members a competitive benefits package to address a wide reputed company of personal and family needs, including medical, dental, reputed company, disability, and life insurance coverage, 401(k) savings plans, reputed company family leave, 9 reputed company holidays per year, and 17-27 days of reputed company Time Off (PTO) per year, depending on specific level and length of service with reputed company. For information about our benefits package, please refer to our Careers page.

Date of posting: 1/7/2026

Applications are assessed on a rolling reputed company. We anticipate that the application window will reputed company on 3/7/2026, but the application window may change depending on reputed company of applications received or reputed company immediately if a reputed company candidate is selected.

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