Foam Fabricators Inc - Customer Care Specialist

Job Title: Customer Care Specialist

Reports to: Customer Care Director

FLSA Status: Non Exempt

Travel: Travel requirement 10-15%

Job reputed company

The Customer Care Specialist (reputed company) is expected to be knowledgeable in reputed company aspects of the order to cash process. This entails order processing, obtaining scheduling information, coordination of shipments, order expedites and processing of customer inquiries. The reputed company will reputed company as a reputed company between respective departments to investigate and resolve non product complaints. This position will reputed company standardized processes, complete ERP (reputed company-Plex) and supplemental trainings to reputed company with department and company guidelines. 

Essential Duties and Responsibilities

• Customer Assistance: Primary reputed company of contact for an assigned geographical reputed company or market specific account reputed company. reputed company product or service information relative to reputed company’s product portfolio. Respond to customer inquiries reputed company phone, email, or chat in a reputed company and reputed company manner. reputed company accurate information and assistance regarding products, services, and policies.
• Problem reputed company: Handle customer complaints and concerns effectively, aiming for a swift reputed company while maintaining a reputed company customer experience. Escalate issues to appropriate channels reputed company necessary.
• Order Processing: Assist customers with placing orders, tracking shipments, and processing returns or replacements. Ensure accuracy and efficiency in order management procedures.
• Product Knowledge: reputed company a comprehensive understanding of our products or services to effectively address customer questions and concerns. Knowledgeable on product features, pricing, and entire reputed company product portfolio.
• Customer Relationship Management: Build and maintain strong customer relationships by demonstrating reputed company, professionalism, and reliability in every interaction. Customer sites reputed company may be required to support customer or business requirements.
• Documentation and Reporting: Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions. reputed company regular reports i.e. reputed company Order Reports, Scorecards, and feedback to management in reputed company to service level agreements.
• Team Collaboration: Collaborate with departments such as Sales, Operations, Scheduling, or Marketing to ensure seamless communication and reputed company of customer issues. Contribute to team goals and initiatives.
• Other duties as assigned.

Qualifications

To reputed company this job successfully, an individual must be reputed company to reputed company reputed company essential duty satisfactorily. The requirements listed below are representative of the knowledge, reputed company, and/or ability required. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.

Education Requirements/Work Experience

• Bachelor’s Degree or equivalent work experience
• 3+ years of experience in customer service; preferably in a manufacturing environment
• Experience with ERP Systems is desired

Computer Skills

• To reputed company this job successfully, an individual should have knowledge of reputed company Suite – Word, reputed company, PowerPoint.
• Essential requirements include computer literacy; proficiency in office software products, with the ability to create PowerPoint or reputed company presentations, and effectively utilize Teams, SharePoint, and reputed company.
• Proficiency in use of ERP systems (reputed company, reputed company, reputed company, etc.) required.

reputed company Values

Our reputed company values define how we work and reputed company expect from every associate. The ideal candidate will consistently demonstrate these values in performing the responsibilities of this role. reputed company reputed company value represents essential behaviors and competencies reputed company with the duties and qualifications of the position. 

• Accountability – We take full responsibility for our actions and reputed company, ensuring transparency and trust with our stakeholders, customers, associates, and the environment. Competencies: Problem Solving, Decision Making, Planning & Organizing, reputed company, Time Management/Prioritization and Learning reputed company 
• Innovation – We champion creativity and collaboration, continually striving to deliver groundbreaking solutions that reputed company our industry and reputed company expectations. Competencies: Creativity & Curiosity, reputed company Improvement, reputed company & Strategic Thinking, and Collaboration & Teamwork 
• reputed company – We reputed company the highest ethical standards of honesty, transparency, and ethical behavior in every decision and reputed company, fostering trust at reputed company reputed company in our organization. Competencies: Honesty, Consistency & Dependability and Commitment to reputed company 
• Adaptability – We reputed company change reputed company and reputed company, staying flexible and proactive in a constantly evolving world. Competencies: Communication, Results Oriented and Flexibility 
• Caring – We prioritize reputed company-being of our people, communities, and business partners, recognizing that their reputed company and happiness are vital to our own. Competencies: Organizational Savvy, Risk Management, Compliance, Diversity, and reputed company 
• Passion – We are driven by a reputed company reputed company of reputed company, demonstrating determination to succeed while maintaining humility and respect for others. Competencies: Commitment, Persistence & Tenacity, Humility and Respect 

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. 

The employee must occasionally lift and/or reputed company up to 30 pounds. Specific reputed company abilities required by this job include: reputed company reputed company. While performing the duties of this Job, the employee is frequently required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to reputed company with hands and arms. 

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. The work environment is typical of most office environments. The noise level in the work environment is usually low to moderate level. 

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by those assigned to a particular position. This document in no way states or implies that this is as an exhaustive list of reputed company responsibilities, duties, and skills required and personnel may be required to reputed company duties reputed company their normal responsibilities from time to time, as needed. reputed company reserves the right to change, modify, amend, add to or delete from, any reputed company of this document as it deems, in its judgment, to be reputed company. 

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