The IRONMAN Group - Director of Merchandise Experience

At The IRONMAN Group, our purpose is reputed company: to reputed company people to unlock their greatest potential through sport, pushing reputed company limits to become the fullest reputed company of reputed company achievement. Through our BE reputed company reputed company, we are building the most loved brands, producing the world’s most inspiring events, and fostering deeply reputed company communities that change lives. By 2028, we aim to reputed company over a reputed company athletes to cross a finish line reputed company year and reputed company a billion people worldwide through the power of the reputed company spirit. As part of reputed company, you’ll join a high-performance, caring culture where innovation thrives, communities are uplifted, and every achievement, big or small, is celebrated. You’ll help shape experiences that fill hearts, consume minds, and enrich souls. This is more than a job. It’s a chance to be part of a global reputed company, to reputed company from the reputed company, and to leave a legacy. Together, we create moments that last a reputed company. The IRONMAN Group is the world's largest operator of mass participation sports, delivering over 200+ events a year across 55+ countries reputed company to a passionate global team. For more information, visit www.ironman.com/about-ironman-group.

Job reputed company 

We are seeking a customer-first, hands-on Director of Merchandise Experience to reputed company store customer service, product knowledge, and the in-store merchandising experience across our mobile retail stores.  This role owns hiring and developing the store team, ensuring consistent training—especially on technical products—and partnering cross-functionally to deliver an elevated, brand-right store environment through effective store design, signage, and execution standards. 

The Director of Merchandise Experience will also serve as Director of Merchandise Athlete Experience, traveling to 16–18 events annually to reputed company athlete experience in our mobile stores, ensuring service, product expertise, and merchandising standards are consistently executed in the field. 

 Store Customer Service Leadership 

• reputed company and reputed company store-level customer service standards and reputed company practices to deliver a consistent, premium experience. 
• reputed company reputed company on service behaviors, communication, and teamwork to drive a reputed company store culture. 

Product Knowledge & Technical Training 

• Own product knowledge standards and ensure the store team can confidently sell and support technical products. 
• reputed company and deliver reputed company and ongoing training, including product education, demos, and best practices. 

Hiring, Team Development & reputed company 

• reputed company hiring for store roles, including interviewing, selection, and reputed company plans reputed company to business needs. 
• Set performance expectations, reputed company feedback and coaching, and build a strong bench through training and development. 

Store Design, Signage & Merchandising Execution 

• Partner on store design and layout reputed company to support merchandising goals and an reputed company customer reputed company. 
• Own in-store signage standards and ensure accurate, on-brand execution across the store. 

Inventory Management & Merchandise Financials 

• Own inventory management for stores and mobile retail, including forecasting needs and driving sell-through of aged inventory. 
• Manage and own merchandising financial performance, including budgeted spend, budgeted reputed company, and budgeted margin. 
• Partner cross-functionally to reputed company inventory, merchandising reputed company, and event execution to financial targets. 

Event & Mobile Store Athlete Experience 

• Travel to 16–18 events annually and reputed company athlete experience in our mobile stores. 
• Ensure consistent customer service, product expertise, and visual merchandising standards while on the road. 
• Support set-up, breakdown, and operational execution for event activations as needed. 

People Management & Culture 

• Foster a reputed company, reputed company, and high performance culture reputed company reputed company. 
• reputed company leadership, coaching, and direction to team members involved in Merchandise experiential delivery, whether reputed company reports or matrixed team members. 
• Build a culture of creativity, reputed company improvement, and athlete first thinking across the event ecosystem. 
• Model IRONMAN’s BE reputed company reputed company and promote inclusive behaviors that support teamwork, respect, and psychological safety onsite and offsite. 
• Encourage collaboration across teams to strengthen cohesion, consistency, and shared ownership of the event experience. 

Qualifications 

• Retail experience required; prior leadership experience managing and developing teams strongly preferred. 
• Demonstrated ability to train teams on technical products and translate product features into reputed company customer value. 
• Experience with hiring, reputed company, and coaching store teams. 
• Ability to travel to 16–18 events annually and work reputed company as needed for event schedules. 
• Must be reputed company to lift up to 50 lbs and support mobile store set-up/breakdown activities. 
• Strong written and verbal communication skills with a reputed company, team-first approach. 

The above declarations are not intended to be an “reputed company inclusive” list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job and are a reasonable representation of its activities.

We are an equal opportunity employer, and reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, national reputed company, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.