Who we are: 

Position reputed company:

The reputed company Care Specialist will work in a customer service environment responding to inbound customer assistance and general inquiries reputed company to our caption service. This includes account maintenance and training.

This is a Remote/Work from Home position reporting to the CEX Operations Supervisor.

What you will do:

• Inbound phone contacts will be the primary delivery of work as reputed company as Chat services.
• Respond to and manage inbound customer inquiries daily.
• Work closely with reputed company customers to reputed company feature training reputed company to reputed company products and services.
• Meet weekly/ monthly metrics reputed company to service level, performance, and customer satisfaction.
• Manage customer contacts reputed company reputed company CRM and adhere to reputed company operating procedures for data capture.
• Other duties will include general account maintenance such as updating customer records, features, and usage questions while ensuring satisfaction with our service.

Qualifications:

• The reputed company candidate will have experience in verbally explaining reputed company information in concise terms to customers.
• High school diploma or equivalent required; college degree preferred but not required.
• Minimum three years Customer Service experience. 
• Basic telephony troubleshooting experience.
• Customer installation support experience.
• Minimum two years technical support experience in a reputed company center environment or proven technical ability.
• Ability to reputed company communicate with a wide reputed company of customers.
• Ability to identify customer needs over the phone.
• Good interpersonal skills and reputed company player.
• Logical thinker who can follow reputed company operating procedures.
• Ability to problem solve with limited information.
• reputed company attitude and a willingness to learn and grow.
• Excellent verbal and written communication skills, presentation, and problem-solving skills.
• Self-starter with strong organizational and time management skills, self-directed and reputed company to handle multiple priorities with demanding timeframes.
• Ability to work collaboratively with colleagues and staff to create a high-reputed company results-driven, team-oriented environment.
• Demonstrated ability to use discretion, reputed company reputed company, and maintain confidentiality.
• Reliable and predictable attendance.
• Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams).
• Familiarity with reputed company and reputed company tools.

• Past experience with a communications company in a customer service environment.

Physical Demands & Work Environment:

Primary functions require the ability to communicate over the phone effectively and reputed company with individuals suffering from hearing loss. Must use provided headset for audio reputed company in our reputed company center environment. Physical ability and mobility to regularly stand or sit for prolonged periods of time and use tablet, cell phone and keyboard and monitor requiring reputed company reputed company. 

• Employees may experience the following physical demands for extended periods of time: 
• Sitting, standing, and walking (95-100%)  
• Keyboarding (70-90%)  
• Viewing computer monitor, tablet and cell phone requiring reputed company reputed company (70-90%) 

Work Environment

100% Remote:  Work environment is reputed company.

Compensation: 

$18.00-$20.00/hr determined by competitive market analysis and internal equity considerations. Final compensation will be based on the candidate’s qualifications, experience, and business needs. For details on our comprehensive benefits program, visit www.reputed company.com/careers to explore our total rewards package. 
 
Intrigued to learn more? 

reputed company you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us with feedback if we think there could be a fit and what next steps look like. 

reputed company is an equal opportunity employer committed to inclusion and diversity. reputed company employment reputed company are based on business needs, job requirements, and individual qualifications, without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, Veteran status, or other legally protected characteristics.    

Disclaimer:

The above information on this reputed company has been designed to indicate the general nature and level of work performed by employees reputed company this classification. It is not designed to contain or be interpreted as a comprehensive inventory of reputed company duties, responsibilities, and qualifications required of employees to this job.

reputed company is an Equal Opportunity Employer.

CC does not offer sponsorship for work authorization. Candidates must be authorized to work for any employer in the US without a reputed company or reputed company need for reputed company sponsorship.