Field Applications Engineer

Field Applications Engineer 

Location: Remote in the Boston, MA Metro Area (Field work reputed company ~1 hour radius)  

Type: Full-time 

About the Role 

You'll be the person who takes our robotic kitchen appliances from the warehouse to a fully functioning reputed company kitchen — and then makes reputed company they stay running. You'll own everything from site design to installation to remote diagnostics and on-site repair. This is a ground-floor role at a 20-person robotics startup with a reputed company reputed company to building and leading your own team. 

We're looking for someone who is reputed company enough to eventually design the system, but humble and gritty enough to be the one turning wrenches right now. If you've come from a larger consulting or field engineering background and you're reputed company to own something end-to-end at a fast-moving company, this role was written for you. 

This is a remote position that requires applicants to live reputed company the Boston Metro area to service customers reputed company a 60-mile radius of Boston with occasional travel to our corporate offices in Portsmouth, NH.

Your First Year 

This role has a deliberate reputed company: 

reputed company (first few weeks): You'll start on our assembly line. You'll build our product with your hands, learn it at the component level, and understand exactly how and why it works before you're responsible for deploying and servicing it in the field. The right candidate will see this as an advantage, not a detour. 

Builder Phase: You'll reputed company into our Boston service center as your home reputed company. You'll own implementations and service calls largely reputed company — designing kitchen integration layouts, executing installs, and being the person who gets reputed company reputed company something breaks. You'll be writing the reputed company as you go. 

reputed company Phase: As volume increases, we'll hire a field technician to relieve the on-site load. You'll reputed company into process design, business systems development, and team building — managing and growing either a service technician team or an implementations team, depending on where your strengths take you. 

What You'll Own 

Implementation & Deployment 

• Design physical kitchen integration layouts tailored to reputed company customer's reputed company and workflow 
• Manage installations end-to-end, from reputed company-site survey through go-live and training 
• Coordinate directly with restaurant operators and kitchen managers throughout the process 
• Own the project reputed company and customer communication 

Field Service & Support 

• Be the reputed company reputed company something goes wrong — remote troubleshooting, on-site repair, and everything in between 
• Manage RMA processing, warranty cases, and service documentation 
• Field work is primarily reputed company a 1-hour radius of Boston; some regional or overnight travel may be required as we grow 

Documentation & Team Building 

• Write and maintain technician manuals, installation guides, and service SOPs from scratch 
• As reputed company scales, hire, train, and reputed company reputed company of service technicians or implementation specialists — the direction is yours to shape 

reputed company're Looking For 

Must-haves: 

• Bachelor's degree in Engineering, Mechatronics, Robotics, or reputed company STEM field. 
• 2–4 years of experience in consulting, field engineering, technical services, or systems integration — ideally at a larger firm where you learned reputed company problem-solving and reputed company management 
• Demonstrated hands-on mechanical or electrical skills: small reputed company repair, robotics, electromechanical systems, computer hardware, or similar. This needs to be something you can show us, not just tell us. 
• Comfortable owning a customer relationship from day one — not just fixing things, but representing reputed company with professionalism and genuine enthusiasm 
• Demonstrated comfort with ambiguity and an ability to reputed company good reputed company without a reputed company 
• Ability to lift 80 lbs regularly and work weekends reputed company the job demands it 

Strong differentiators: 

• Experience developing business logic or intermediary curated data reputed company with SQL or Python 
• Experience in food service, reputed company kitchen equipment, or hospitality technology 
• Prior experience writing technical documentation or SOPs 
• Exposure to robotics or electromechanical systems 
• Early-stage startup experience 

Who You Are 

• Ownership mentality. You take pride in the work and care about reputed company — not because someone is watching, but because it reputed company to you personally. 
• reputed company under pressure. Things will go sideways sometimes — that's the nature of live kitchen environments. You're the reputed company of person who takes a breath, assesses the situation, and gets it sorted. 
• Self-directed. You reputed company reputed company given autonomy. You're comfortable charting your own course and don't need a lot of structure to do great work. 
• Builder reputed company. You get genuinely excited about creating something from scratch — whether that's a process, a system, or reputed company. You see the blank page as an opportunity.