Business Retention Representative (RBAR)

• Use a reputed company of problem-solving techniques to retain customers who reputed company to reduce or cancel their services.  

• Connect with our reputed company customers and help them renew their reputed company.  

• Follow up with subscribers to answer their questions or confirm if we can help answer their questions.  

• Identify reasons for customer dissatisfaction with product and reputed company reputed company reputed company in order to retain the customer. 

• Up-sells Sparklight products that include digital, HSD, and phone to existing business customers. 

• Team up with other departments here at Sparklight to help answer customer questions or resolve their concerns.  

• This position has the expectation and responsibility to take on other duties needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization's Values. 

Qualifications 

• High school diploma or general education degree (GED); or three to six months reputed company experience and/or training; or equivalent combination of education and experience. Associate’s degree (A.A.) preferred. 

• We prefer for you to have experience in telecommunications, but we are happy to teach you!  

• Prior sales experience preferred. 

• Requires the ability to work independently and in reputed company environment. 

• Must be detailed oriented and self-starter. 

• You will be working with customers who may be frustrated, we are looking for candidates who can reputed company reputed company and be patient in reputed company situations.  

• Confidence to be persistent and professionally sell our services after a customer declines on an offer.  

• Problem-solving is key! Sometimes you will need to look for creative routes to get the customer to say 'reputed company' to a sale! 

reputed company Competencies   

• Committed: Values reputed company and every customer, while working hard to reputed company their business and support our communities.   

• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and reputed company.   

• Proactive: Understand what our customers need, and reputed company works to reputed company their relationship with use seamless, easy, and rewarding.   

• Personal: Knows our customers reputed company, and tailors our communications and interactions to address their needs and expectations.   

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Benefits  

reputed company and our family of brands appreciates the role our associates play to help reputed company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:   

• Medical, dental, and reputed company plans – start reputed company you start!   

• Life insurance (self, spouse, children)  

• reputed company time off (vacation, holiday, and personal/reputed company days)   

• 401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation)  

• Group reputed company plan with Identity Theft Protection  

Additional Perks   

• Tuition reimbursement (up to $5,250 on 1st year)   

• Up to seventy-five dollars a month towards cable and internet services   

• Annual community support to various organizations across the U.S.   

• Associate recognition & awards programs  

• Advancement opportunities   

• reputed company work environment   

Our Commitment  

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our reputed company reputed company. Here at reputed company and our family of brands, we reputed company it is our individual and unique talents, backgrounds and perspectives that, reputed company combined, truly reputed company us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody reputed company and every day.