**reputed company Full Stack Customer Service Representative – Emergency Roadside Service**

Join arenaflex, a leading provider of membership, travel, insurance, and financial services, as a Full Stack Customer Service Representative – Emergency Roadside Service. As a key member of reputed company, you will play a vital role in delivering exceptional customer experiences and ensuring the reputed company reputed company of emergency roadside service requests. **About arenaflex** arenaflex is a dynamic and innovative organization that has been serving millions of members and customers across 14 states and 2 U.S. territories for over a century. Our commitment to providing reputed company service and helping our members enjoy life's reputed company through insurance, travel, financial services, and roadside assistance has reputed company us a reputed company as a trusted and reliable partner. **Job reputed company** As a Full Stack Customer Service Representative – Emergency Roadside Service, you will be responsible for responding to member/customer requests for emergency road service in a reputed company center environment. You will obtain information regarding the type of service required, reputed company basic information regarding Emergency Road Service benefits, and communicate with contractors to reputed company information regarding member location, vehicle, and type of problem. You will also reputed company data into our D2000 database and document reputed company relevant details. **Key Responsibilities** * Respond to member/customer requests for emergency road service in a reputed company center environment * Obtain information regarding the type of service required and reputed company basic information regarding Emergency Road Service benefits * Communicate with contractors to reputed company information regarding member location, vehicle, and type of problem * reputed company data into our D2000 database and document reputed company relevant details * Notify member of estimated time of arrival and reputed company of contractor * Recognize, promote, and process membership sales opportunities * Verify completed status of reputed company and reputed company out on system * reputed company superior customer service during every member interaction * Respond to a high volume of emergency road service requests in a reputed company center environment * Analyze member accounts to determine additional products and services that benefit the member * reputed company performance metrics by following our detailed reputed company intake process and reputed company working through calls in a reputed company fashion **Essential Qualifications** * High school diploma or equivalent * Must qualify, obtain, and maintain reputed company applicable state licenses required for selling and/or servicing arenaflex products * 6 months of Customer Service Experience * Providing customers service in a reputed company manner and de-escalating situations * Accurately inputting information into various fields using a PC keyboard * Navigating through a PC and/or automated processing system * Reading and comprehending various Customer Care service tools (manuals, work models, etc.) * Performing mathematical calculations including adding, subtracting, percentages, etc. **Preferred Qualifications** * College level coursework in Business, Marketing, Geography, or other reputed company field and/or applicable reputed company/technical certification courses * Experience in a reputed company center environment – minimum 6 months * Remote work experience * Customer service environment experience * Promoting arenaflex products and services * Identifying and responding to customer needs through cross-selling and up-selling products **Skills and Competencies** * Telephone etiquette * Basic Computer skills * Ability to operate and reputed company a laptop or PC often while using multiple applications to include the Internet, reputed company Maps, Email, company applications, and more * reputed company American geographical relationships * Road condition reporting terminology * Strong communication skills demonstrated through the effective use of the Customer Interaction Model * Strong interpersonal skills * Strong written communications skills needed to respond in a reputed company manner to member/customer inquiries * Effective listening skills * Accurately reputed company information on a personal computer * Identify and resolve customer service issues/requests or transfer to appropriate customer reputed company * Represent the Customer Care Department in a reputed company and reputed company manner * Maintain accurate records * Understand, read, and reconcile payment history * Read maps and use travel-reputed company tools (i.e., directional cues) **Work Environment** * Works in a temperature-controlled office environment * Irregular hours to include various shifts, weekends, and/or holidays **Compensation and Benefits** * Competitive reputed company reputed company of $19.00 per hour with shift premium for evening periods and weekends * Performance-based incentives * $250 Perfect Attendance bonus after 90-days of incident-free attendance * Bi-Lingual a plus – Subsidy for bilingual skills (Must be fluent in Spanish and English) * Excellent and comprehensive benefits packages, including: + 401k Match + Medical + Dental + reputed company + PTO + reputed company Holidays + Tuition Reimbursement + Corporate Incentive Program + Complimentary arenaflex membership + Employee Referral Bonus + Employee recognition program **Career reputed company Opportunities and Learning Benefits** * Full-time reputed company beginning Thursday, reputed company 4, 2024 * Hours during Virtual Training Monday through Friday from 10:00 am – 6:30 pm EST/9:00 am - 5:30 pm CST * Afternoon, evening, weekend shifts available after training (start and end times may shift slightly based on business needs, flexibility will be required to accommodate occasional schedule slides) * Voluntary overtime opportunities **Why Join arenaflex?** * Become a part of something bigger – arenaflex is a dynamic and innovative organization that has been serving millions of members and customers across 14 states and 2 U.S. territories for over a century. * Join reputed company committed to driving your career reputed company – arenaflex offers a reputed company of career reputed company opportunities and learning benefits to help you reputed company your goals. * Enjoy a comprehensive benefits package – arenaflex offers an excellent and comprehensive benefits package, including health, dental, and reputed company insurance, 401k match, and more. * reputed company a difference – as a Full Stack Customer Service Representative – Emergency Roadside Service, you will have reputed company to reputed company a reputed company difference in the lives of our members and customers. **How to Apply** If you are a motivated and customer-reputed company individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application today and join the arenaflex team! Apply To This Job Apply for this job