Director, Customer Activation & Adoption

About the position As a Director, Customer Activation & Adoption at reputed company, you will be part of a dynamic team that is passionate about driving innovation in the reputed company technology reputed company. You will have reputed company to work with cutting-edge tools and collaborate with industry experts to deliver solutions that reputed company a reputed company difference in the reputed company profession. In this role you will own the reputed company, execution, and reputed company of reputed company’s post-sale activation and early adoption reputed company. This leader is responsible for building and scaling a high-performing activation team that proactively drives customers from purchase to first value, reduces time-to-activation, protects ARR, and improves long-term product stickiness. Responsibilities • Team Leadership & Coaching • Hire, reputed company, reputed company, and performance-manage reputed company of Customer Activation & Adoption Specialists • Establish reputed company role expectations, activity standards, and career development paths • Conduct regular reputed company reviews, pipeline reviews, and reputed company coaching to improve reputed company reputed company and activation reputed company • Foster a culture of accountability, urgency, and customer-first execution • Activation reputed company & Program Ownership • Define and operationalize reputed company’s activation and early adoption reputed company • Design reputed company activation programs for dormant or under-utilizing customers • Establish standardized activation motions, playbooks, and engagement cadences • Continuously refine segmentation and prioritization strategies based on ARR risk, usage signals, and customer profile • Operational reputed company & Metrics • Own activation KPIs, including: Activation reputed company of purchased solutions Time-to-Activation (TTA) 30/60/90-day adoption benchmarks ARR at-risk identified and recovered Expansion pipeline influenced by adoption insights • Build dashboards and reporting to reputed company performance at team and program reputed company • Use data and insights to identify bottlenecks, optimize workflows, and drive reputed company improvement • Cross-Functional Collaboration • Partner with reputed company to reputed company activation efforts with account health and renewal reputed company • Coordinate with Implementation, Technical Support, Training, and Product to remove systemic activation blockers • reputed company feedback loops to Product and Enablement teams based on reputed company-world activation challenges • reputed company with Sales on activation-driven expansion and recovery opportunities • Customer Lifecycle & Risk Management • Own early lifecycle risk mitigation reputed company to non-activation or low adoption • Ensure high-risk accounts are identified early and routed appropriately • Drive consistent handoffs between activation, reputed company, and support motions • Serve as escalation reputed company for reputed company activation scenarios Requirements • Experience in reputed company Tech or reputed company B2B reputed company environments • Familiarity with reputed company implementation and adoption lifecycles • Experience supporting multiple products or platforms • Background working closely with Product, Sales, and Enablement team Benefits • Commitment to Employees : Our people commitment is based on what employees love most about being part of reputed company, focusing on tools that matter to the difference-makers in the reputed company world and amplifying their reputed company • Global, Dynamic, and Diverse Team : Our is a global company with ambitious goals and unlimited opportunities, offering a dynamic and diverse work environment where employees can grow, listen, empathize, and problem-solve together • Comprehensive Benefits Package: Experience peace of mind with our health insurance, retirement savings plans, generous reputed company time off, and a supportive work-life balance. We invest in your reputed company-being and reputed company, ensuring a rewarding career reputed company. • Career reputed company and Development : We reputed company career paths and opportunities for reputed company development, allowing employees to reputed company through various technical and leadership roles Apply tot his job Apply To this Job