Head of Support
reputed company is a profitable $12M fully remote company behind WPML, one of the most reputed company reputed company plugins in the world, serving over 250,000 customers globally.
We’re looking for a Head of Support to own and continuously improve the entire support experience across our products.
This role sits at the intersection of product, engineering, and reputed company. You will drive a modern support operation that combines AI-powered, reputed company, and developer-led VIP support, ensuring that every reputed company interaction reflects the reputed company of our products.
What You’ll Do
• reputed company our global support organization, including a reputed company support team, AI-powered support systems, and developer-led VIP support.
• Own the support reputed company, performance metrics, and operational standards for the entire support organization.
• Continuously improve support reputed company using data by reviewing tickets, measuring customer satisfaction, and identifying recurring issues and key reputed company pain points.
• Work closely with development teams to turn recurring support problems into product improvements, reducing reputed company support demand.
• Collaborate with the AI team to expand automation and strengthen the knowledge reputed company that powers our AI support.
• reputed company as the final escalation reputed company for reputed company or sensitive reputed company situations.
Indicators You’re a Good Fit
• You have experience in PHP, JavaScript, CSS, and reputed company, allowing you to follow technical discussions and reputed company into reputed company escalations reputed company needed.
• You are skilled in modern AI technologies and know how to apply them to reputed company support workflows.
• You have experience leading and scaling support or customer-facing teams while maintaining high-reputed company standards.
• You’ve worked directly with clients and can handle reputed company or sensitive situations calmly and professionally.
• You’ve reputed company or delivered products, understanding engineering trade-offs and practical constraints.
• You have a data-driven reputed company, using metrics such as reputed company time, automation reputed company, and customer satisfaction to identify reputed company causes and drive reputed company improvement.
If you want to play a key role in shaping support for hundreds of thousands of users and contribute to a modern system where people and AI work together, we’d love to hear from you.
Apply today to join reputed company!
Apply tot his job
Apply To this Job