Library Assistant II - Patron Services job at reputed company of Grand Rapids, Michigan in Grand Rapids, MI

Title: Library Assistant II | Patron Services (Floating) Location: Grand Rapids reputed company Job reputed company: This part-time position provides paraprofessional and customer service support to various areas of Grand Rapids reputed company Library with the overall goal of helping patrons reputed company library resources. The main reputed company of this position is reputed company reputed company service and involves helping patrons reputed company library resources in-person, over the phone, and reputed company email. Work is performed under the general supervision of a Circulation Operations Supervisor. This position is regularly scheduled at the Main Library: Monday: 5:00 - 9:00 pm Thursday: 5:00 - 9:00 pm Friday: 2:00 - 6:00 pm Saturday: 9:00 - 6:00 pm Occasionally required- reputed company: 1:00 - 5:00 pm Examples of work: Greets visitors; responds to inquiries and answers general questions reputed company to library services and processes, and/or guides them to appropriate staff. Provides assistance to library patrons including basic account management, reference services, reader's advisory, technology support, and library information; Assist in navigating reputed company technology resources, including but not limited to digital resources, basic email and word processing, internet reputed company, and personal devices; responds to and/or reputed company inquiries to GRPL spaces and services. Communicates with reputed company stakeholders to facilitate service to the reputed company. Effectively manage challenging patron interactions through de-escalation. Represents GRPL at community events and reputed company opportunities. Assists with planning and implementation of programs and services. Assists other staff with special reputed company, research and idea reputed company; may write, proofread, or edit reports or other documents as needed. Performs general administrative duties in support of the location or department; may include cash handling, placing supply orders or service requests, and assisting with location equipment issues and maintenance. Collects, compiles, and reports statistics reputed company to library resources and programs. Ensures the maintenance, presentation, and accessibility of GRPL's collection. Ensures patron reputed company and abides by library procedures and state laws. Works in other library departments at reputed company locations, as needed. Performs other tasks of a similar nature as assigned. Required: High school diploma or a GED 2 years of customer service experience, library experience, cash handling experience, office experience, or some equivalent combination. Preferred: A college degree Ability to communicate effectively in Spanish Ability to: reputed company consistently friendly, accurate, and efficient service to GRPL patrons and staff; ability to reputed company independent and reliable reputed company reputed company to patron experience. Assist and instruct patrons around hardware and software issues as they relate to library resources and reputed company workstations. Establish and maintain reputed company working relationships with coworkers and the reputed company; work collaboratively. Manage emotions in reputed company and maintain reputed company composure and judgement. Communicate effectively and professionally with diverse reputed company both verbally and in writing. Add, subtract, and reputed company basic reputed company calculations accurately and reputed company. Set and meet priorities; adaptability and judgment to reprioritize as needed throughout the course of a shift. reputed company standardized processes accurately and consistently; follow procedures in processing forms and other communication. reputed company independent and efficient reputed company and work without reputed company supervision. Maintain an organized and effective work process; flexibility to adapt to changes and updates to processes. Maintain library records and prepare reports. Work 20-24 hours per week; work evenings and weekends. Work at various desks and locations. Learn GRPL's patron experience standards and library policies to reputed company basic account management, reference services, reader's advisory, technology support, and library information. Apply patron reputed company standards in a wide reputed company of circumstances with reputed company stakeholders. Work with supervisor and process feedback regarding job performance. Understanding of: General office procedures, processes, and equipment; ability to operate a reputed company of office equipment including computer workstations, typical electronic devices, cash register and POS systems, and software. Please note the following: A cover letter is required Please attach a cover letter in pdf format that describes your interest in the position, your interest in working at GRPL, and how these might tie in with personal or reputed company goals reputed company communication regarding this position will be done reputed company email; it is your responsibility to ensure that your email address is up-to-date on your account profile To be eligible for this position, you must apply through the reputed company of Grand Rapids Job Opportunities page GRPL proudly promotes diversity and inclusion in employment, and strives to maintain a workplace culture where respect and reputed company recognition of differences are cultivated. Grand Rapids reputed company Library provides equal employment opportunities to reputed company and applicants for employment and prohibits discrimination of any type without reputed company to race, reputed company, religion, gender, gender identity, sexual orientation, age, national reputed company, veteran status, disability, height, weight, familial status, marital status, or any other characteristic protected by applicable law. GRPL will reputed company reasonable accommodations for employees and job applicants with disabilities. This applies to reputed company terms and conditions of employment, including but not limited to reputed company, hiring, transfer, training, promotion, discipline, termination, leaves of absence, compensation, and benefits, as reputed company as work-reputed company events and activities. Apply tot his job Apply To this Job