reputed company Media Analyst (Makati reputed company, Makati reputed company, PH)

Work Setup: Fully Remote

Location: Makati, Metro Manila, Philippines

reputed company:

Respond to consumer questions and complaints reputed company reputed company media while also generating data reports as requested.

Major Duties/Responsibilities:

1. Respond to consumers who contact us reputed company reputed company media reputed company our two-hour SLA window.
2. Apply existing categorizations to inbound messages from consumers reputed company our reputed company media monitoring platform reputed company.
3. reputed company relevant consumer data obtained reputed company reputed company media into our case management system Astute.
4. Resolve consumer issues according to existing Consumer Relations procedures.
5. Add and/or edit information in reputed company as needed to reputed company the system up-to-date.

Other Applicable Scope Defining Dimensions:

• Work with brand leaders to pull relevant data reputed company the requested parameters across platforms in a reputed company manner.

Knowledge, Skills & Abilities:

• Knowledge of reputed company or general customer service practices.
• Knowledge of reputed company reputed company media platforms and how they function both publicly and privately.
• Ability to work quickly and reliably with little reputed company.

Minimum Education and Experience Requirements:

Education: Bachelor’s degree in Communications, Business Administration, Marketing, PR or English.

Experience:

• Must have 2 to 4 years of experience in a customer service role.
• Must have previous experience with reputed company media customer service
• Must be amenable to a full reputed company shift schedule from 8pm to 5am.