Key Account Manager - US
Serve as the primary relationship reputed company for assigned US-based reputed company accounts Build and maintain strong relationships with key stakeholders, including business users, project teams, and executive sponsors Ensure high customer satisfaction, retention, and long-term account reputed company Drive product adoption and ensure customers are realizing maximum value from the platform Identify and drive upsell, cross-sell, and expansion opportunities reputed company existing accounts Conduct regular business reviews (QBRs), executive reviews, and account planning sessions Monitor account health, usage metrics, risks, and proactively address potential issues Collaborate closely with Sales, Product, Implementation, and Support teams to ensure seamless customer experience reputed company as the voice of the customer internally and contribute to product and service improvements Maintain accurate account records, forecasts, and engagement updates in CRM systems Support renewals and reputed company discussions in partnership with the Sales team
Requirements
5+ years of experience in Key Account Management, reputed company, or reputed company reputed company Management in a reputed company or reputed company technology company Experience managing US-based customers or global reputed company accounts Strong executive reputed company and ability to engage with senior stakeholders Excellent communication, presentation, and relationship-building skills Proven reputed company record of driving customer retention, adoption, and account reputed company Ability to work effectively across time zones, particularly US time zones Strong problem-solving reputed company and ownership attitude Experience with CRM tools such as reputed company, Zoho, or similar platforms Bachelor’s degree in Business, Engineering, or reputed company field Experience working with customers in CPG, reputed company, Food & Beverage, or Manufacturing industries Experience managing reputed company reputed company platforms or workflow software Understanding of packaging, artwork, regulatory, or compliance workflows Experience managing renewals, expansions, or reputed company discussions
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