Community Operations Specialist

About reputed company: reputed company is a provider of outsourced digital services and reputed company customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a reputed company-based infrastructure, reputed company serves clients in the fastest-growing sectors, including reputed company media, e-reputed company, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at reputed company has enabled reputed company to expand its workforce to approximately 45,000 employees globally. Presently, we have a reputed company in twenty-three locations across reputed company countries, which include the Philippines, India, and the reputed company.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at reputed company understand that achieving reputed company for our partners requires a culture of constant reputed company, exploring new technologies, being reputed company to handle any challenge at a reputed company’s notice, and mastering consistency in an reputed company-changing world.

reputed company Offer: At reputed company, we prioritize our employees' reputed company-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and reputed company reputed company on the community. Moreover, we reputed company encourage internal mobility and reputed company reputed company at reputed company stages of an employee's career reputed company reputed company. Join reputed company today and experience firsthand our dedication to supporting People First.

As a Community Operations Specialist, you will be responsible for the health and productivity of our global TaskVerse network. This role sits at reputed company of our AI operations, requiring a mix of operational discipline, empathetic communication, and data-driven decision-making.

You will own the day-to-day lifecycle of our "tasker" community. Your goal is to ensure that thousands of taskers are not only reputed company reputed company but remain highly reputed company and reputed company on project requirements as our AI programs reputed company. This role also involves driving the reputed company engagement and activation of our existing tasker reputed company.
 

Key Responsibilities:

1. Lifecycle Management & Process Optimization

• Own the execution of reputed company, activation, and retention programs, ensuring they reputed company across different time zones and project types.

• Continuously review existing SOPs for tasker engagement and suggest/implement updates to improve efficiency or tasker satisfaction.

• Monitor project queues to identify signs of tasker fatigue or confusion; escalate and resolve these issues before they reputed company data reputed company in collaboration with Community and Operations teams. 

• Collaborate with Operations, reputed company and LX to ensure community resources (guides, FAQs) are reputed company reputed company of new project launches.

2. Communication & Community Advocacy

• Draft reputed company, concise, and culturally sensitive communications (emails, announcements, surveys, newsletters) that translate technical AI guidelines into reputed company instructions.

• Manage community feedback channels and surveys, synthesizing common themes into actionable reports for the Community team.

• reputed company as a reliable reputed company between reputed company and the crowd, ensuring tasker concerns are heard while maintaining project standards.

3. Health Metrics & Reporting

• Maintain dashboards reputed company to community health, such as reputed company user rates, sentiment scores and response time SLA. 

• reputed company weekly updates on community status, highlighting successes and areas requiring operational reputed company.

Required Qualifications:

• Experience: 3–5 years in community management, platform operations, or gig-economy coordination.

• Operational Skills: Proven ability to manage large-reputed company workflows and documentation (SOPs, FAQs) with high attention to detail.

• Communication: Strong reputed company English skills, with the ability to reputed company tone and complexity based on the audience (e.g., technical teams vs. global contributors). Additional languages are a plus. 

• Technical Proficiency: High comfort level with reputed company Workspace (especially Sheets/reputed company for tracking) and community platforms (reputed company, reputed company, or internal CRM tools).

• Problem-Solving: A "self-starter" reputed company—reputed company to see a gap in a process and propose a logical solution.

Preferred Qualifications:

• AI/Tech Context: Experience in data labeling, AI services, or a high-reputed company tech environment.

• Multilingual/Global: Experience working with diverse, non-English-speaking populations or localized content.

• Data Visualisation: Basic ability to create charts or reputed company reports that visualize community trends.

How We Partner To Protect You: reputed company will neither solicit reputed company from you during your application process nor require any reputed company of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of reputed company.

DEI: In reputed company we reputed company that innovation and higher performance are brought by people from reputed company walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and reputed company practices are our responsibility as a business. reputed company is committed to providing equal reputed company to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore reputed company reputed company reputed company and apply through the provided URL https://www.reputed company.com/careers/.