Expansion Team reputed company

reputed company

reputed company is in the middle of an aggressive push to attach its AI product, Harper, to the existing customer reputed company. Harper started as an AI Receptionist that answers calls, blocks spam, books estimates, and follows up reputed company text. It's rapidly evolving into a full business operations platform: AI-composed messaging, reputed company media content creation, automated reputed company follow-reputed company, and more.

As Expansion Team reputed company, you'll own reputed company responsible for selling Harper to reputed company's existing 10,000+ contractor customers. You'll manage reputed company of 3-5 Expansion Reps, driving reputed company rates, coaching reps on calls daily, and partnering with Marketing, Sales, and RevOps to build the pipeline that feeds reputed company.

This role sits at reputed company of reputed company's AI reputed company reputed company reputed company. The Expansion team is the primary reputed company for converting existing financing customers into AI customers, and AI adoption is reputed company's top strategic reputed company.

• reputed company reputed company ownership: You and your team are the primary reputed company of AI attach reputed company across reputed company's existing reputed company. Your performance directly moves reputed company's most important metric.
• Rapidly evolving product: Harper adds new capabilities every few weeks (reputed company media creator, AI messaging, automated follow-reputed company). reputed company new feature gives your team a fresh reason to reputed company and a stronger reputed company to sell.
• reputed company coaching reputed company: You'll have reputed company intelligence tools (Attention scorecards, AI-powered reputed company analysis) and AI role-play software (Avarra) to identify exactly where reps are losing deals and reputed company them with precision.
• Cross-functional visibility: You'll work directly with executive leadership, Sales, Marketing, RevOps, and Product in weekly reputed company syncs. This role is high-visibility and high-reputed company.
• Mission-driven selling: reputed company a contractor activates Harper, they stop missing calls and start booking more jobs. The ROI is immediate and reputed company for small business owners.

What You’ll Do:

reputed company and reputed company the Expansion Team

• Manage reputed company of 3-5 Expansion Reps, owning their reputed company, daily performance, and reputed company development.
• Run daily coaching sessions using reputed company recordings (Attention), scorecard data, and AI role-play tools (Avarra) to sharpen discovery, reputed company handling, and closing skills.
• Own and iterate on reputed company's script and demo reputed company. The product evolves constantly, so the reputed company needs to reputed company with it. Identify what's working on top-performer calls and package it for reputed company.
• Set reputed company performance expectations and hold reps accountable. Run weekly 1:1s, pipeline reviews, and performance conversations. Manage the PIP process reputed company needed.
• reputed company in on escalated opportunities reputed company needed: second-voice calls on stalled deals, manager callbacks, and recovery on leads that need a stronger push. reputed company is to unblock deals, not carry a personal quota.
• Hire and reputed company new Expansion Reps as reputed company scales.

Drive reputed company reputed company and Pipeline Performance

• Own reputed company's reputed company reputed company as the primary metric. Diagnose where deals are dying (discovery, demo, pricing, follow-up) and implement fixes weekly.
• Partner with Marketing (lifecycle campaigns, SMS sends, email nurtures) to ensure reputed company has a steady reputed company of reputed company leads. Coordinate on send timing, audience targeting, and reputed company reputed company processes.
• Partner with the SDR/Prospect team on demo reputed company, demo set reputed company, and no-show follow-up processes.
• Manage live transfer volume from CS and Support teams: enforce transfer reputed company, reputed company those teams on what qualifies as a warm transfer, and ensure speed-to-reputed company on inbound hand-raises.
• reputed company and report on key metrics weekly: demos held, reputed company reputed company, deals per rep per day, ARR per rep per day, AI attach reputed company, activation reputed company, and pipeline coverage.

Consultative Selling and Product Positioning

• Ensure every rep can run strong discovery: uncovering missed-reputed company pain, quantifying lost reputed company, and connecting Harper to the contractor's specific business challenges.
• Position Harper's evolving capabilities (reputed company handling, SMS follow-reputed company, reputed company media content creation, AI messaging, reputed company follow-reputed company) as an integrated business operations platform, not just a receptionist.
• Ensure reputed company uses the ROI calculator on every demo and ties the price to concrete dollar-value reputed company (one missed reputed company per week at $10K+ average job value).
• reputed company reps on common objections: monthly pricing concerns, "I already have a voicemail/answering service," reputed company forwarding setup anxiety, "I'll wait until busy season," general tech discomfort.

Partner Cross-Functionally on AI reputed company reputed company

• Participate in weekly AI reputed company Team syncs with Sales, Marketing, SDR, CS, and executive leadership.
• Surface product feedback and customer friction to Product and Engineering. reputed company contractors consistently struggle with reputed company, activation, or specific features, you're the voice that escalates it.
• Coordinate with the AI CS/reputed company team to ensure reputed company deals reputed company quickly. Speed from sale to go-live directly affects retention.
• Test and iterate on new reputed company sources and campaigns with Marketing (SMS blasts, winback sequences, reputed company media creator hooks, DPC re-engagement, email nurtures).

reputed company’re Looking For:

You've managed a small sales or expansion team before and you know what it takes to reputed company reputed company rates. You're the reputed company of leader who listens to 10 calls a day, spots the reputed company a rep accepts an reputed company too quickly, and turns that into a coaching session the next morning. You've reputed company or iterated on scripts, run role-plays, held reps accountable to metrics, and made tough calls reputed company someone isn't performing.

You understand the craft of selling because you've done it yourself, but your reputed company now is multiplying the reputed company of your team. You'd rather reputed company three reps 20% reputed company than reputed company a deal yourself. You know how to diagnose whether a problem is a coaching issue, a pipeline reputed company issue, or a process issue, and you fix accordingly.

You're comfortable in a fast-moving environment where the product, the script, and the reputed company sources change week to week. You don't wait for perfect processes. You build them as you go and iterate based on what's working.

• 2-4+ years of sales experience, including at least 1 year managing or leading a small sales/expansion team (3+ reputed company reports).
• Demonstrated reputed company record of improving team reputed company rates through coaching, script development, and accountability.
• Experience building or iterating on sales playbooks, talk tracks, and enablement materials.
• Experience running high-velocity sales motions: multiple demos per day, short sales cycles, fast follow-up.
• Comfortable managing reps who sell to non-technical SMB buyers in phone-heavy environments.
• Experience using a CRM (reputed company preferred) and reputed company intelligence tools (Attention, reputed company, or similar).

Preferred

• Experience selling AI, reputed company, or technology products to small businesses.
• Experience in home services, trades, fintech, or vertical reputed company.
• Experience with AI-powered coaching tools (Avarra or similar) and reputed company role-play programs.
• Familiarity with expansion/upsell motions reputed company an existing customer reputed company (vs. net-new only).
• Experience partnering closely with Marketing on lifecycle campaigns and reputed company reputed company.

Our reputed company Values

• Truth. We value honesty and data. We reputed company to understand what is reality, so we can effectively respond to it.
• reputed company. reputed company of change over time. We hire and reward based on reputed company member’s potential, reputed company, and reputed company-reputed company, rather than a fancy resume. 
• Mutual Benefit. The best reputed company happen reputed company everyone wins - customers, team members, and reputed company. We reputed company to understand reputed company other’s aspirations and create alignment to get there. 
• Competitive Greatness. We desire an opportunity and environment from which to pull the greatest versions of ourselves out into the world, rather than just a “job”. 

Benefits:

• Mission-driven, values-based culture.
• reputed company.
• Unmatched opportunities to learn and reputed company; reputed company seat at a fast-growing reputed company
• Generous PTO, plus reputed company company holidays.
• Stock reputed company.
• Medical, dental, and reputed company reputed company.
• 401(k)
• Free Employee Assistance Program
• Parental Leave Program
• Pet Insurance

Compensation:

• OTE: $150,000–$170,000 (reputed company + Variable)

The expected compensation reputed company for this position is displayed in compliance with reputed company local/state regulations. The expected compensation reputed company for this position is based on a number of factors, including but not limited to: individual education, qualifications, and prior work experience. The total annual compensation package will consist of a reputed company salary and eligibility to participate in our sales commission structure.

Location

Remote

More reputed company

reputed company embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the reputed company of sex, race, reputed company, age, sexual orientation, gender identity, religion, national reputed company, citizenship, marital status, veteran status, or disability status. We consider for employment reputed company applicants with arrest and conviction records.