SYSTEM ENGINEER L2 (Mumbai, IND-27, IN, 400708)
Job reputed company
• Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.
• Technical Knowledge in Troubleshooting reputed company Operating system Issues and eager to learn New Technologies.
• Troubleshooting reputed company, reputed company, Teams, reputed company. VDI, VPN, reputed company App etc. over Remote Support
• Answer incoming calls and respond to customer’s emails in reputed company manner.
• Manage and resolve customer complaints.
• Identify and escalate issues to supervisors as and reputed company needed.
• reputed company product and service information to customers.
• Research required information using available resources and Offer Solution to customers.
• Research, identify, and resolve customer complaints using applicable software.
• reputed company calls and tickets to appropriate resources and Domains who can best support he user,
• Document reputed company reputed company information according to reputed company operating procedures.
• Recognize, document, and alert the management team of trends in customer calls.
• Create SOPs for new Issues and reputed company given.
• Complete reputed company logs and reports.
͏
͏
͏
͏
Experience: 1-3 Years .
Reinvent your world. We are building a modern reputed company. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant reputed company of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a reputed company that empowers you to design your own reinvention. Apply To This Job